You signed in with another tab or window. Reload to refresh your session.You signed out in another tab or window. Reload to refresh your session.You switched accounts on another tab or window. Reload to refresh your session.Dismiss alert
The sdk works as expected in most of the phones that we tried. But is not working at all in vivo phones especially the v3 model with android version 5.1.1.
When the user clicks on the chat button, nothing happens. However everything works fine in Xiaomi or Samsung phones.
I have even enabled the debugging using Customerly.setVerboseLogging(BuildConfig.DEBUG); but its not producing any error or any log that I can see.
The only log that I can see is when the support activity launches successfully. It produces intent:Intent { cmp=com.hamzabinamin.caddycart/io.customerly.activity.conversations.ClyConversationsActivity }
The sdk works as expected in most of the phones that we tried. But is not working at all in vivo phones especially the v3 model with android version 5.1.1.
When the user clicks on the chat button, nothing happens. However everything works fine in Xiaomi or Samsung phones.
I have even enabled the debugging using
Customerly.setVerboseLogging(BuildConfig.DEBUG);but its not producing any error or any log that I can see.The only log that I can see is when the support activity launches successfully. It produces
intent:Intent { cmp=com.hamzabinamin.caddycart/io.customerly.activity.conversations.ClyConversationsActivity }But this is not present in the vivo phone.
@giannign1 Can you look into this please?