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[Due for payment 2026-08-27] iOS - 2FA - Blank screen is displayed after enabling 2FA #98519

Description

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Version Number: 9.4.53-0
Reproducible in staging?: Yes
Reproducible in production?: No
If this was caught during regression testing, add the test name, ID and link from BrowserStack: https://test-management.browserstack.com/projects/2219752/test-runs/68879268/folder/52723519/41236669/1653444404?sort=%2Bidentifier
Email or phone of affected tester (no customers): n/a
Issue reported by: Applause Internal Team
Bug source: Regression TC Execution
Device used: iOS
App Component: User Settings

Action Performed:

  1. Open the app
  2. Navigate to Account > Security > Two Factor Authentication (2FA)
  3. Save the file in the local machine
  4. Enter the 6 digit code provided by the authenticator app
  5. Click Next

Expected Result:

A success screen is displayed after enabling 2FA

Actual Result:

A blank screen appears briefly after enabling 2FA.

Workaround:

Unknown

Platforms:

  • Android: App
  • Android: mWeb Chrome
  • iOS: App
  • iOS: mWeb Safari
  • iOS: mWeb Chrome
  • Windows: Chrome
  • MacOS: Chrome Safari

Screenshots/Videos

Bug7232153_1786587008316.expensifail_account.mp4
Bug7232153_1786571941769.2FA_in_gmail_account.mp4

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Applause Internal Information
Exported by: Mita Rachim
Bug ID: 7232153

Issue OwnerCurrent Issue Owner: @linhvovan29546

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