From 09a6490fdf3baeb5b64da9d862689deb6e971e6a Mon Sep 17 00:00:00 2001 From: "Tim Golen (via MelvinBot)" Date: Tue, 25 Aug 2026 21:29:03 +0000 Subject: [PATCH] Docs: document bank connection re-authentication error for company card feeds Co-authored-by: Tim Golen --- .../Fix-a-Broken-Company-Card-Feed-Connection.md | 5 +++++ 1 file changed, 5 insertions(+) diff --git a/docs/articles/new-expensify/connect-credit-cards/Fix-a-Broken-Company-Card-Feed-Connection.md b/docs/articles/new-expensify/connect-credit-cards/Fix-a-Broken-Company-Card-Feed-Connection.md index 7cc235bbdf70..ecb6b32ed153 100644 --- a/docs/articles/new-expensify/connect-credit-cards/Fix-a-Broken-Company-Card-Feed-Connection.md +++ b/docs/articles/new-expensify/connect-credit-cards/Fix-a-Broken-Company-Card-Feed-Connection.md @@ -17,6 +17,7 @@ Workspace Admins see indicators in Expensify when a company card feed is broken: - A notification appears in the **Time Sensitive** section on **Home**. - Concierge sends a message to the #admins room - A red dot appears on the card feed with the message “Card feed connection is broken” +- An expense with an imported card receipt shows a pending message that the bank connection is broken or needs re-authentication --- @@ -59,6 +60,10 @@ If you see an error while reconnecting, use the guidance below: - **What it means:** Temporary downtime or maintenance from your bank or connection provider - **What to do:** Wait and try again later +**Error: Bank connection needs re-authentication** + - **What it means:** Your bank requires you to re-authenticate the connection before transactions can resume importing. Until you reconnect, affected expenses show a pending message that the bank connection needs re-authentication. + - **What to do:** Go to **Company cards**, select the affected card feed, and follow the prompts to reconnect and restore the connection. + --- ## What happens after you fix a company card connection