Open
Description
When a user clicks a link (e.g., to open a study) and it fails to load, the frontend should display a dedicated error view with the following elements:
- Original Link (
sourceLink
) – clearly show the URL the user attempted to access. - Support ID (
supportID
) – display a reference ID (e.g., OEC) for troubleshooting and support.
The error view should mirror the experience of existing error dialogs by providing:
- A “Copy Details” button that copies a JSON object containing all relevant error info, including the
supportID
andsourceLink
. - A “Retry” button that attempts to reload the original request via
GET $(sourceLink)
.
This helps users quickly retry their action or share error details with support, without friction.
Currently this is what we get