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ColorArchive Support Knowledge Base

This file is used by the automated support email system. It contains product information, policies, and FAQ answers for handling customer inquiries.

About ColorArchive

ColorArchive is a curated color reference library with 3,066 algorithmically generated colors across 36 hue families, 14 lightness bands, and 6 chroma levels. The website (colorarchive.me) offers:

  • Free browsing of all 3,066 colors with hex, HSL, RGB values
  • 68+ curated palette collections (editorial themes like "Quiet Luxury", "Nocturne Tech", etc.)
  • 204 color guides for various industries and use cases
  • AI-powered tools: Brand Color Generator, Mood Palette, Design Critique, URL Analyzer
  • Cloud Projects (save and organize palettes)
  • Figma Plugin with Cloud Sync
  • Word-to-Color generator
  • PNG export, Design Preview (5 scenes + Dark Mode)
  • Free palette pack download
  • Pro subscription for advanced features

Products & Pricing (JPY, tax included)

Product Price Best For
Seasonal: Spring 2026 ¥299 Fresh seasonal color inspiration
Palette Pack Vol. 1 ¥599 Designers wanting polished palettes to apply immediately
Creator Bundle ¥999 Creators, marketers needing visually consistent color sets
Dark Mode UI Kit ¥999 SaaS builders needing light/dark paired token sets
Brand Color Starter Kit ¥1,499 Solo founders, small studios needing a coherent brand system
Complete Archive Token Set ¥2,499 Design system leads needing comprehensive production-ready tokens
All Access Bundle ¥3,999 Everything — all 6 packs at ~40% discount

Pro Subscription

  • Monthly: ¥499/month (3-day free trial)
  • Yearly: ¥3,999/year (3-day free trial, save 33%)
  • Benefits: Unlimited AI tools, unlimited exports, API access, priority support

Delivery & Formats

All products are digital downloads delivered instantly after payment via Stripe checkout. No account required. Formats include:

  • CSS variables, Tailwind CSS 4 tokens, SCSS maps
  • Figma tokens (JSON), Style Dictionary tokens
  • SwiftUI, Android XML, Flutter Dart, CSS-in-JS
  • SVG palette boards and gradient wallpapers
  • JSON data with hex/HSL/RGB
  • WCAG contrast reports (where applicable)
  • Usage guides and color psychology notes

Payment

  • Payment processor: Stripe
  • Accepted: Visa, Mastercard, American Express, JCB
  • Currency: JPY (Japanese Yen)
  • Payment is processed immediately at checkout

Refund & Return Policy

Digital products cannot be returned, exchanged, or cancelled after purchase due to their digital nature. If a product has defects, customers should contact [email protected].

Free Resources

  • Free palette pack available at colorarchive.me/free-pack/ (no purchase required)
  • All 3,066 colors are freely browsable on the website
  • Color of the Day daily email newsletter
  • Weekly digest newsletter

Common Questions & Answers

"What formats are included?"

All packs include CSS variables, Tailwind CSS 4 tokens, and JSON data at minimum. Higher-tier packs include additional formats like SCSS maps, Figma tokens, Style Dictionary, SwiftUI, Android XML, Flutter Dart, and CSS-in-JS exports.

"Can I use these in my commercial project?"

Yes. All purchased packs include a commercial license for use in client and personal projects.

"Which pack should I buy?"

  • Just exploring? Start with Palette Pack Vol. 1 (¥599)
  • Need a brand system? Brand Color Starter Kit (¥1,499)
  • Building a SaaS with dark mode? Dark Mode UI Kit (¥999)
  • Want everything? All Access Bundle (¥3,999) saves ~40%

"Do you offer bulk/team pricing?"

Contact [email protected] for team licensing inquiries.

"I didn't receive my download"

Check your spam/junk folder. The download link is sent to the email used at checkout. If still missing, reply with your order details and we'll resend.

"Can I get an invoice?"

Stripe automatically generates receipts. If you need a formal invoice, provide your billing details and we'll arrange it.

"Is there an API?"

Yes, Pro subscribers get API access for programmatic color lookups and palette generation.

Contact

Response Tone Guidelines

  • Professional but friendly
  • Concise — answer the question directly, don't over-explain
  • Helpful — suggest relevant products/features when appropriate
  • Sign off as "ColorArchive Support" or "The ColorArchive Team"
  • Respond in the same language the customer writes in (English or Chinese/Japanese)
  • If unsure about something, be honest rather than guessing