diff --git a/apps/web/src/components/settings/ThemingSettings.tsx b/apps/web/src/components/settings/ThemingSettings.tsx
index 5aafe7f61f..d93ef9d85f 100644
--- a/apps/web/src/components/settings/ThemingSettings.tsx
+++ b/apps/web/src/components/settings/ThemingSettings.tsx
@@ -263,7 +263,7 @@ export default function ThemingSettings({ preferences, onSaved }: ThemingSetting
         </fieldset>
 
         <fieldset className="space-y-2">
-          <legend className="text-sm font-medium">
+          <legend className="text-sm font-medium" data-testid="theming-language-legend">
             {t('language.title', { defaultValue: 'Language' })}
           </legend>
           <p className="text-xs text-muted-foreground">
@@ -276,6 +276,7 @@ export default function ThemingSettings({ preferences, onSaved }: ThemingSetting
               <button
                 key={value}
                 type="button"
+                data-testid={`locale-option-${value}`}
                 onClick={() => void handleAppearanceChange({ locale: value })}
                 aria-pressed={localePreference === value}
                 disabled={isSavingAppearance}
@@ -297,12 +298,18 @@ export default function ThemingSettings({ preferences, onSaved }: ThemingSetting
       </div>
 
       {appearanceSuccess && (
-        <div className="rounded-md border border-emerald-500/40 bg-emerald-500/10 px-3 py-2 text-sm text-emerald-600">
+        <div
+          className="rounded-md border border-emerald-500/40 bg-emerald-500/10 px-3 py-2 text-sm text-emerald-600"
+          data-testid="theming-appearance-success"
+        >
           {appearanceSuccess}
         </div>
       )}
       {appearanceError && (
-        <div className="rounded-md border border-destructive/40 bg-destructive/10 px-3 py-2 text-sm text-destructive">
+        <div
+          className="rounded-md border border-destructive/40 bg-destructive/10 px-3 py-2 text-sm text-destructive"
+          data-testid="theming-appearance-error"
+        >
           {appearanceError}
         </div>
       )}
diff --git a/apps/web/src/components/settings/TicketFormsCard.tsx b/apps/web/src/components/settings/TicketFormsCard.tsx
index ea9717245c..c4b65d6663 100644
--- a/apps/web/src/components/settings/TicketFormsCard.tsx
+++ b/apps/web/src/components/settings/TicketFormsCard.tsx
@@ -1,4 +1,5 @@
 import { useCallback, useEffect, useMemo, useState } from 'react';
+import { useTranslation } from 'react-i18next';
 import {
   ticketFormFieldsSchema,
   TICKET_FORM_FIELD_TYPES,
@@ -187,6 +188,7 @@ function emptyDraft(): FormDraft {
 const inputCls = 'w-full rounded-md border bg-background px-2.5 py-1.5 text-sm';
 
 export default function TicketFormsCard() {
+  const { t } = useTranslation('settings');
   const [forms, setForms] = useState<TicketForm[]>([]);
   const [orgs, setOrgs] = useState<OrgOption[]>([]);
   const [categories, setCategories] = useState<CategoryOption[]>([]);
@@ -304,25 +306,27 @@ export default function TicketFormsCard() {
     if (!editing || saving) return;
     const d = editing.draft;
     const localIssues: string[] = [];
-    if (!d.name.trim()) localIssues.push('Name is required.');
+    if (!d.name.trim()) localIssues.push(t('ticketFormsCard.validation.nameRequired'));
     // Org-scoped create needs an org. If orgs FAILED to load, the inline
     // `ticket-form-orgs-error` notice (with retry) is the honest feedback — emit
     // the "select an org" line only when orgs are actually available to pick.
     const orgScopeNeedsOrg = editing.id === undefined && d.ownerScope === 'organization' && !d.orgId;
     const orgScopeBlockedByLoad = orgScopeNeedsOrg && orgsLoadFailed;
     if (orgScopeNeedsOrg && !orgsLoadFailed) {
-      localIssues.push('Select an organization for an organization-scoped form.');
+      localIssues.push(t('ticketFormsCard.validation.selectOrgRequired'));
     }
     // Allowlist is only meaningful on partner-wide forms. Checked-but-empty is
     // unrepresentable: force a choice rather than silently sending null/[].
     if (d.ownerScope === 'partner' && d.limitOrgs && d.visibleOrgIds.length === 0) {
-      localIssues.push('Select at least one organization or uncheck "Limit to specific organizations".');
+      localIssues.push(t('ticketFormsCard.validation.limitOrgsRequired'));
     }
     const built = buildFields(d.fields);
     const parsed = ticketFormFieldsSchema.safeParse(built);
     if (!parsed.success) {
       for (const issue of parsed.error.issues) {
-        const path = issue.path.length ? `Field ${issue.path.join('.')}: ` : '';
+        const path = issue.path.length
+          ? t('ticketFormsCard.validation.fieldPrefix', { path: issue.path.join('.') })
+          : '';
         localIssues.push(`${path}${issue.message}`);
       }
     }
@@ -336,7 +340,10 @@ export default function TicketFormsCard() {
         if (!token || keys.has(token) || seen.has(token)) continue;
         seen.add(token);
         localIssues.push(
-          `Title template references unknown field "{{${token}}}". Available keys: ${built.map((f) => f.key).join(', ') || 'none'}.`
+          t('ticketFormsCard.validation.unknownFieldKey', {
+            tokenSyntax: `{{${token}}}`,
+            keys: built.map((f) => f.key).join(', ') || t('ticketFormsCard.validation.noKeysAvailable')
+          })
         );
       }
     }
@@ -394,8 +401,8 @@ export default function TicketFormsCard() {
     try {
       await runAction({
         request,
-        successMessage: 'Form saved',
-        errorFallback: 'Failed to save form. Retry.',
+        successMessage: t('ticketFormsCard.formSaved'),
+        errorFallback: t('ticketFormsCard.saveFailed'),
         onUnauthorized: UNAUTHORIZED
       });
       closeEditor();
@@ -418,8 +425,8 @@ export default function TicketFormsCard() {
       try {
         await runAction({
           request: () => fetchWithAuth(`/ticket-forms/${id}`, { method: 'DELETE' }),
-          successMessage: 'Form deleted',
-          errorFallback: 'Failed to delete form.',
+          successMessage: t('ticketFormsCard.formDeleted'),
+          errorFallback: t('ticketFormsCard.deleteFailed'),
           onUnauthorized: UNAUTHORIZED
         });
         await load();
@@ -435,11 +442,8 @@ export default function TicketFormsCard() {
       <section className="rounded-lg border p-4">
         <div className="mb-3 flex items-center justify-between">
           <div>
-            <h2 className="text-sm font-semibold">Intake forms</h2>
-            <p className="text-xs text-muted-foreground">
-              Custom fields collected when a ticket is created. Share one form across all organizations or scope it to a
-              single org.
-            </p>
+            <h2 className="text-sm font-semibold">{t('ticketFormsCard.heading')}</h2>
+            <p className="text-xs text-muted-foreground">{t('ticketFormsCard.subheading')}</p>
           </div>
           <button
             type="button"
@@ -447,7 +451,7 @@ export default function TicketFormsCard() {
             className="rounded-md bg-primary px-3 py-1.5 text-sm font-medium text-white"
             data-testid="ticket-form-create"
           >
-            New form
+            {t('ticketFormsCard.newForm')}
           </button>
         </div>
 
@@ -458,7 +462,7 @@ export default function TicketFormsCard() {
               <div className="space-y-3">
                 {editing.id === undefined && (
                   <fieldset className="space-y-2 rounded-md border p-3" data-testid="ticket-form-owner">
-                    <legend className="px-1 text-xs font-medium uppercase text-muted-foreground">Scope</legend>
+                    <legend className="px-1 text-xs font-medium uppercase text-muted-foreground">{t('ticketFormsCard.scopeLegend')}</legend>
                     <label className="flex items-center gap-2 text-sm">
                       <input
                         type="radio"
@@ -468,7 +472,7 @@ export default function TicketFormsCard() {
                         onChange={() => patchDraft({ ownerScope: 'partner' })}
                         data-testid="ticket-form-owner-partner"
                       />
-                      All organizations <span className="text-muted-foreground">(partner-wide)</span>
+                      {t('ticketFormsCard.allOrgsOption')} <span className="text-muted-foreground">{t('ticketFormsCard.partnerWideHint')}</span>
                     </label>
                     <label className="flex items-center gap-2 text-sm">
                       <input
@@ -479,7 +483,7 @@ export default function TicketFormsCard() {
                         onChange={() => patchDraft({ ownerScope: 'organization' })}
                         data-testid="ticket-form-owner-org"
                       />
-                      This organization only
+                      {t('ticketFormsCard.orgOnlyOption')}
                     </label>
                     {draft.ownerScope === 'organization' && (
                       <select
@@ -488,7 +492,7 @@ export default function TicketFormsCard() {
                         onChange={(e) => patchDraft({ orgId: e.target.value })}
                         data-testid="ticket-form-owner-org-select"
                       >
-                        <option value="">Select an organization…</option>
+                        <option value="">{t('ticketFormsCard.selectOrgPlaceholder')}</option>
                         {orgs.map((o) => (
                           <option key={o.id} value={o.id}>
                             {o.name}
@@ -503,14 +507,14 @@ export default function TicketFormsCard() {
                         both `ticket-form-orgs-error` nodes simultaneously. */}
                     {draft.ownerScope === 'organization' && orgsLoadFailed && (
                       <p className="text-xs text-destructive" data-testid="ticket-form-orgs-error">
-                        Organizations failed to load, so an org-scoped form can't be created yet.{' '}
+                        {t('ticketFormsCard.orgsLoadFailedNotice')}{' '}
                         <button
                           type="button"
                           onClick={() => void load()}
                           className="underline hover:text-foreground"
                           data-testid="ticket-form-orgs-retry"
                         >
-                          Retry
+                          {t('ticketFormsCard.retry')}
                         </button>
                       </p>
                     )}
@@ -521,7 +525,7 @@ export default function TicketFormsCard() {
                     scope, or editing a partner-wide row where orgId === null). */}
                 {draft.ownerScope === 'partner' && (
                   <fieldset className="space-y-2 rounded-md border p-3" data-testid="ticket-form-visibility">
-                    <legend className="px-1 text-xs font-medium uppercase text-muted-foreground">Visibility</legend>
+                    <legend className="px-1 text-xs font-medium uppercase text-muted-foreground">{t('ticketFormsCard.visibilityLegend')}</legend>
                     <label className="flex items-center gap-2 text-sm">
                       <input
                         type="checkbox"
@@ -530,19 +534,19 @@ export default function TicketFormsCard() {
                         onChange={(e) => patchDraft({ limitOrgs: e.target.checked })}
                         data-testid="ticket-form-limit-orgs"
                       />
-                      Limit to specific organizations
+                      {t('ticketFormsCard.limitOrgsLabel')}
                     </label>
                     {draft.limitOrgs &&
                       (orgsLoadFailed ? (
                         <p className="text-xs text-destructive" data-testid="ticket-form-orgs-error">
-                          Organizations failed to load, so the allowlist can't be edited yet.{' '}
+                          {t('ticketFormsCard.allowlistOrgsLoadFailedNotice')}{' '}
                           <button
                             type="button"
                             onClick={() => void load()}
                             className="underline hover:text-foreground"
                             data-testid="ticket-form-orgs-retry"
                           >
-                            Retry
+                            {t('ticketFormsCard.retry')}
                           </button>
                         </p>
                       ) : (
@@ -566,7 +570,7 @@ export default function TicketFormsCard() {
 
                 <div>
                   <label className="mb-1 block text-sm font-medium" htmlFor="ticket-form-name">
-                    Name
+                    {t('ticketFormsCard.nameLabel')}
                   </label>
                   <input
                     id="ticket-form-name"
@@ -579,7 +583,7 @@ export default function TicketFormsCard() {
 
                 <div>
                   <label className="mb-1 block text-sm font-medium" htmlFor="ticket-form-description">
-                    Description <span className="text-muted-foreground">(optional)</span>
+                    {t('ticketFormsCard.descriptionLabel')} <span className="text-muted-foreground">{t('ticketFormsCard.optional')}</span>
                   </label>
                   <input
                     id="ticket-form-description"
@@ -592,7 +596,7 @@ export default function TicketFormsCard() {
 
                 <div>
                   <label className="mb-1 block text-sm font-medium" htmlFor="ticket-form-category">
-                    Category <span className="text-muted-foreground">(optional)</span>
+                    {t('ticketFormsCard.categoryLabel')} <span className="text-muted-foreground">{t('ticketFormsCard.optional')}</span>
                   </label>
                   <select
                     id="ticket-form-category"
@@ -601,7 +605,7 @@ export default function TicketFormsCard() {
                     onChange={(e) => patchDraft({ categoryId: e.target.value })}
                     data-testid="ticket-form-category"
                   >
-                    <option value="">No category</option>
+                    <option value="">{t('ticketFormsCard.noCategoryOption')}</option>
                     {categories.map((c) => (
                       <option key={c.id} value={c.id}>
                         {c.name}
@@ -612,7 +616,7 @@ export default function TicketFormsCard() {
 
                 <div>
                   <label className="mb-1 block text-sm font-medium" htmlFor="ticket-form-title-template">
-                    Title template <span className="text-muted-foreground">(optional)</span>
+                    {t('ticketFormsCard.titleTemplateLabel')} <span className="text-muted-foreground">{t('ticketFormsCard.optional')}</span>
                   </label>
                   <input
                     id="ticket-form-title-template"
@@ -621,12 +625,14 @@ export default function TicketFormsCard() {
                     onChange={(e) => patchDraft({ titleTemplate: e.target.value })}
                     data-testid="ticket-form-title-template"
                   />
-                  <p className="mt-1 text-xs text-muted-foreground">Use {'{{field_key}}'} to insert responses.</p>
+                  <p className="mt-1 text-xs text-muted-foreground">
+                    {t('ticketFormsCard.titleTemplateHint', { syntax: '{{field_key}}' })}
+                  </p>
                 </div>
 
                 <div>
                   <label className="mb-1 block text-sm font-medium" htmlFor="ticket-form-description-intro">
-                    Description intro <span className="text-muted-foreground">(optional)</span>
+                    {t('ticketFormsCard.descriptionIntroLabel')} <span className="text-muted-foreground">{t('ticketFormsCard.optional')}</span>
                   </label>
                   <textarea
                     id="ticket-form-description-intro"
@@ -640,7 +646,7 @@ export default function TicketFormsCard() {
 
                 <div>
                   <label className="mb-1 block text-sm font-medium" htmlFor="ticket-form-priority">
-                    Default priority <span className="text-muted-foreground">(optional)</span>
+                    {t('ticketFormsCard.defaultPriorityLabel')} <span className="text-muted-foreground">{t('ticketFormsCard.optional')}</span>
                   </label>
                   <select
                     id="ticket-form-priority"
@@ -649,10 +655,10 @@ export default function TicketFormsCard() {
                     onChange={(e) => patchDraft({ defaultPriority: e.target.value })}
                     data-testid="ticket-form-priority"
                   >
-                    <option value="">No default</option>
+                    <option value="">{t('ticketFormsCard.noDefaultPriorityOption')}</option>
                     {PRIORITIES.map((p) => (
                       <option key={p} value={p}>
-                        {p}
+                        {t(/* i18n-dynamic */ `ticketFormsCard.priorityOptions.${p}`)}
                       </option>
                     ))}
                   </select>
@@ -667,7 +673,7 @@ export default function TicketFormsCard() {
                       onChange={(e) => patchDraft({ showInPortal: e.target.checked })}
                       data-testid="ticket-form-portal"
                     />
-                    Show in portal
+                    {t('ticketFormsCard.showInPortal')}
                   </label>
                   <label className="flex items-center gap-2 text-sm">
                     <input
@@ -677,26 +683,26 @@ export default function TicketFormsCard() {
                       onChange={(e) => patchDraft({ isActive: e.target.checked })}
                       data-testid="ticket-form-active"
                     />
-                    Active
+                    {t('ticketFormsCard.active')}
                   </label>
                 </div>
 
                 {/* Field editor */}
                 <div className="space-y-2">
                   <div className="flex items-center justify-between">
-                    <h3 className="text-sm font-semibold">Fields</h3>
+                    <h3 className="text-sm font-semibold">{t('ticketFormsCard.fieldsHeading')}</h3>
                     <button
                       type="button"
                       onClick={addField}
                       className="rounded-md border px-2 py-1 text-xs"
                       data-testid="ticket-form-field-add"
                     >
-                      Add field
+                      {t('ticketFormsCard.addField')}
                     </button>
                   </div>
                   {draft.fields.length === 0 && (
                     <p className="text-xs text-muted-foreground" data-testid="ticket-form-fields-empty">
-                      No fields yet. Add one to start collecting responses.
+                      {t('ticketFormsCard.noFieldsYet')}
                     </p>
                   )}
                   {draft.fields.map((f, i) => (
@@ -704,29 +710,29 @@ export default function TicketFormsCard() {
                       <div className="flex items-center gap-2">
                         <input
                           className={inputCls}
-                          placeholder="Field label"
-                          aria-label="Field label"
+                          placeholder={t('ticketFormsCard.fieldLabelPlaceholder')}
+                          aria-label={t('ticketFormsCard.fieldLabelPlaceholder')}
                           value={f.label}
                           onChange={(e) => patchField(i, { label: e.target.value })}
                           data-testid={`ticket-form-field-label-${i}`}
                         />
                         <select
                           className="rounded-md border bg-background px-2 py-1.5 text-sm"
-                          aria-label="Field type"
+                          aria-label={t('ticketFormsCard.fieldTypeAriaLabel')}
                           value={f.type}
                           onChange={(e) => patchField(i, { type: e.target.value as TicketFormFieldType })}
                           data-testid={`ticket-form-field-type-${i}`}
                         >
-                          {TICKET_FORM_FIELD_TYPES.map((t) => (
-                            <option key={t} value={t}>
-                              {t}
+                          {TICKET_FORM_FIELD_TYPES.map((fieldType) => (
+                            <option key={fieldType} value={fieldType}>
+                              {t(/* i18n-dynamic */ `ticketFormsCard.fieldTypeOptions.${fieldType}`)}
                             </option>
                           ))}
                         </select>
                       </div>
                       <div className="mt-1 flex items-center justify-between gap-2">
                         <code className="text-xs text-muted-foreground" data-testid={`ticket-form-field-key-${i}`}>
-                          key: {derivedKeys[i]}
+                          {t('ticketFormsCard.keyLabel', { key: derivedKeys[i] })}
                         </code>
                         <div className="flex items-center gap-2 text-xs">
                           <label className="flex items-center gap-1">
@@ -737,7 +743,7 @@ export default function TicketFormsCard() {
                               onChange={(e) => patchField(i, { required: e.target.checked })}
                               data-testid={`ticket-form-field-required-${i}`}
                             />
-                            Required
+                            {t('ticketFormsCard.required')}
                           </label>
                           <button
                             type="button"
@@ -745,7 +751,7 @@ export default function TicketFormsCard() {
                             disabled={i === 0}
                             className="rounded border px-1.5 py-0.5 disabled:opacity-40"
                             data-testid={`ticket-form-field-up-${i}`}
-                            aria-label="Move field up"
+                            aria-label={t('ticketFormsCard.moveFieldUp')}
                           >
                             ↑
                           </button>
@@ -755,7 +761,7 @@ export default function TicketFormsCard() {
                             disabled={i === draft.fields.length - 1}
                             className="rounded border px-1.5 py-0.5 disabled:opacity-40"
                             data-testid={`ticket-form-field-down-${i}`}
-                            aria-label="Move field down"
+                            aria-label={t('ticketFormsCard.moveFieldDown')}
                           >
                             ↓
                           </button>
@@ -765,7 +771,7 @@ export default function TicketFormsCard() {
                             className="rounded border px-1.5 py-0.5"
                             data-testid={`ticket-form-field-expand-${i}`}
                           >
-                            {f.expanded ? 'Less' : 'More'}
+                            {f.expanded ? t('ticketFormsCard.less') : t('ticketFormsCard.more')}
                           </button>
                           <button
                             type="button"
@@ -773,7 +779,7 @@ export default function TicketFormsCard() {
                             className="rounded border px-1.5 py-0.5 text-destructive"
                             data-testid={`ticket-form-field-remove-${i}`}
                           >
-                            Remove
+                            {t('ticketFormsCard.remove')}
                           </button>
                         </div>
                       </div>
@@ -781,14 +787,14 @@ export default function TicketFormsCard() {
                         <div className="mt-2 space-y-2">
                           <input
                             className={inputCls}
-                            placeholder="Help text (optional)"
+                            placeholder={t('ticketFormsCard.helpTextPlaceholder')}
                             value={f.helpText}
                             onChange={(e) => patchField(i, { helpText: e.target.value })}
                             data-testid={`ticket-form-field-help-${i}`}
                           />
                           <input
                             className={inputCls}
-                            placeholder="Placeholder (optional)"
+                            placeholder={t('ticketFormsCard.placeholderInputPlaceholder')}
                             value={f.placeholder}
                             onChange={(e) => patchField(i, { placeholder: e.target.value })}
                             data-testid={`ticket-form-field-placeholder-${i}`}
@@ -797,7 +803,7 @@ export default function TicketFormsCard() {
                             <textarea
                               className={inputCls}
                               rows={3}
-                              placeholder="One option per line"
+                              placeholder={t('ticketFormsCard.optionsPlaceholder')}
                               value={f.optionsText}
                               onChange={(e) => patchField(i, { optionsText: e.target.value })}
                               data-testid={`ticket-form-field-options-${i}`}
@@ -812,10 +818,10 @@ export default function TicketFormsCard() {
 
               {/* Right column: live preview using the SHARED renderer */}
               <div className="space-y-2">
-                <h3 className="text-sm font-semibold">Preview</h3>
+                <h3 className="text-sm font-semibold">{t('ticketFormsCard.previewHeading')}</h3>
                 <div className="rounded-md border bg-background p-3" data-testid="ticket-form-preview">
                   {previewFields.length === 0 ? (
-                    <p className="text-xs text-muted-foreground">Add fields to see a preview.</p>
+                    <p className="text-xs text-muted-foreground">{t('ticketFormsCard.previewEmpty')}</p>
                   ) : (
                     <TicketFormFields
                       fields={previewFields}
@@ -844,7 +850,7 @@ export default function TicketFormsCard() {
                 className="rounded-md bg-primary px-3 py-1.5 text-sm font-medium text-white disabled:opacity-50"
                 data-testid="ticket-form-save"
               >
-                {saving ? 'Saving' : 'Save'}
+                {saving ? t('ticketFormsCard.saving') : t('ticketFormsCard.save')}
               </button>
               <button
                 type="button"
@@ -853,7 +859,7 @@ export default function TicketFormsCard() {
                 className="rounded-md border px-3 py-1.5 text-sm"
                 data-testid="ticket-form-cancel"
               >
-                Cancel
+                {t('ticketFormsCard.cancel')}
               </button>
             </div>
           </div>
@@ -861,23 +867,23 @@ export default function TicketFormsCard() {
 
         {loading ? (
           <p className="text-center text-sm text-muted-foreground" data-testid="ticket-forms-loading">
-            Loading.
+            {t('ticketFormsCard.loading')}
           </p>
         ) : error ? (
           <p className="text-center text-sm text-muted-foreground" data-testid="ticket-forms-error">
-            Failed to load intake forms.{' '}
+            {t('ticketFormsCard.loadFailed')}{' '}
             <button
               type="button"
               onClick={() => void load()}
               className="underline hover:text-foreground"
               data-testid="ticket-forms-retry"
             >
-              Retry
+              {t('ticketFormsCard.retry')}
             </button>
           </p>
         ) : forms.length === 0 ? (
           <p className="text-sm text-muted-foreground" data-testid="ticket-forms-empty">
-            No intake forms yet. Create one to collect structured details on new tickets.
+            {t('ticketFormsCard.emptyState')}
           </p>
         ) : (
           <ul className="divide-y">
@@ -894,33 +900,35 @@ export default function TicketFormsCard() {
                       (form.visibleOrgIds == null ? (
                         <span
                           className="inline-flex items-center gap-1 rounded-full border border-primary/30 bg-primary/10 px-2 py-0.5 text-xs font-medium text-primary"
-                          title="Partner-wide form — available to every organization"
+                          title={t('ticketFormsCard.allOrgsTooltip')}
                           data-testid={`ticket-form-all-orgs-${form.id}`}
                         >
                           <Globe className="h-3 w-3" />
-                          All orgs
+                          {t('ticketFormsCard.allOrgsBadge')}
                         </span>
                       ) : (
                         <span
                           className="inline-flex items-center gap-1 rounded-full border border-primary/30 bg-primary/10 px-2 py-0.5 text-xs font-medium text-primary"
-                          title="Partner-wide form limited to specific organizations"
+                          title={t('ticketFormsCard.limitedOrgsTooltip')}
                           data-testid={`ticket-form-org-count-${form.id}`}
                         >
                           <Globe className="h-3 w-3" />
-                          {form.visibleOrgIds.length} org{form.visibleOrgIds.length === 1 ? '' : 's'}
+                          {t('ticketFormsCard.orgCount', { count: form.visibleOrgIds.length })}
                         </span>
                       ))}
                     {form.showInPortal && (
-                      <span className="rounded-full border px-2 py-0.5 text-xs text-muted-foreground">Portal</span>
+                      <span className="rounded-full border px-2 py-0.5 text-xs text-muted-foreground">{t('ticketFormsCard.portalBadge')}</span>
                     )}
                     {!form.isActive && (
-                      <span className="rounded-full border px-2 py-0.5 text-xs text-muted-foreground">Inactive</span>
+                      <span className="rounded-full border px-2 py-0.5 text-xs text-muted-foreground">{t('ticketFormsCard.inactiveBadge')}</span>
                     )}
                   </div>
                   <div className="text-xs text-muted-foreground">
-                    {form.fields.length} field{form.fields.length === 1 ? '' : 's'}
+                    {t('ticketFormsCard.fieldsCount', { count: form.fields.length })}
                     {form.categoryId
-                      ? ` · ${categories.find((c) => c.id === form.categoryId)?.name ?? 'Category'}`
+                      ? t('ticketFormsCard.categorySuffix', {
+                          category: categories.find((c) => c.id === form.categoryId)?.name ?? t('ticketFormsCard.categoryFallback')
+                        })
                       : ''}
                   </div>
                 </div>
@@ -931,7 +939,7 @@ export default function TicketFormsCard() {
                     className="text-muted-foreground hover:text-foreground"
                     data-testid={`ticket-form-edit-${form.id}`}
                   >
-                    Edit
+                    {t('ticketFormsCard.edit')}
                   </button>
                   <button
                     type="button"
@@ -939,7 +947,7 @@ export default function TicketFormsCard() {
                     className="text-muted-foreground hover:text-foreground"
                     data-testid={`ticket-form-delete-${form.id}`}
                   >
-                    {confirmDeleteId === form.id ? 'Confirm delete' : 'Delete'}
+                    {confirmDeleteId === form.id ? t('ticketFormsCard.confirmDelete') : t('ticketFormsCard.delete')}
                   </button>
                 </div>
               </li>
diff --git a/apps/web/src/components/tickets/CreateTicketPage.tsx b/apps/web/src/components/tickets/CreateTicketPage.tsx
index c36024cebf..902d2de1aa 100644
--- a/apps/web/src/components/tickets/CreateTicketPage.tsx
+++ b/apps/web/src/components/tickets/CreateTicketPage.tsx
@@ -260,7 +260,7 @@ export default function CreateTicketPage() {
       )}
       {forms.length > 0 && (
         <div>
-          <label className="mb-1 block text-sm font-medium" htmlFor="ct-form">Start from a form <span className="text-muted-foreground">(optional)</span></label>
+          <label className="mb-1 block text-sm font-medium" htmlFor="ct-form">{t('createTicketPage.startFromForm')}</label>
           <select
             id="ct-form"
             data-testid="create-ticket-form-picker"
@@ -284,7 +284,7 @@ export default function CreateTicketPage() {
               }
             }}
           >
-            <option value="">Blank ticket</option>
+            <option value="">{t('createTicketPage.blankTicketOption')}</option>
             {forms.map((f) => (<option key={f.id} value={f.id}>{f.name}</option>))}
           </select>
           {selectedForm?.description && <p className="mt-1 text-xs text-muted-foreground">{selectedForm.description}</p>}
diff --git a/apps/web/src/components/tickets/TicketFormFields.tsx b/apps/web/src/components/tickets/TicketFormFields.tsx
index bcea7386cd..a31c2d0b63 100644
--- a/apps/web/src/components/tickets/TicketFormFields.tsx
+++ b/apps/web/src/components/tickets/TicketFormFields.tsx
@@ -1,3 +1,4 @@
+import { useTranslation } from 'react-i18next';
 import type { TicketFormField } from '@breeze/shared';
 
 interface Props {
@@ -13,6 +14,7 @@ interface Props {
 const inputCls = 'w-full rounded-md border bg-background px-2.5 py-1.5 text-sm';
 
 export default function TicketFormFields({ fields, values, errors, onChange }: Props) {
+  const { t } = useTranslation('tickets');
   return (
     <div className="space-y-3">
       {fields.map((f) => {
@@ -70,7 +72,7 @@ export default function TicketFormFields({ fields, values, errors, onChange }: P
                     value={(values[f.key] as string) ?? ''}
                     onChange={(e) => onChange(f.key, e.target.value)}
                   >
-                    <option value="">Select…</option>
+                    <option value="">{t('ticketFormFields.selectPlaceholder')}</option>
                     {(f.options ?? []).map((o) => (
                       <option key={o} value={o}>
                         {o}
diff --git a/apps/web/src/locales/en/settings.json b/apps/web/src/locales/en/settings.json
index c1b63bbe74..4b161d351c 100644
--- a/apps/web/src/locales/en/settings.json
+++ b/apps/web/src/locales/en/settings.json
@@ -2171,6 +2171,96 @@
     "inboundEmail": "Inbound Email",
     "cannedResponses": "Canned responses"
   },
+  "ticketFormsCard": {
+    "heading": "Intake forms",
+    "subheading": "Custom fields collected when a ticket is created. Share one form across all organizations or scope it to a single org.",
+    "newForm": "New form",
+    "scopeLegend": "Scope",
+    "allOrgsOption": "All organizations",
+    "partnerWideHint": "(partner-wide)",
+    "orgOnlyOption": "This organization only",
+    "selectOrgPlaceholder": "Select an organization…",
+    "orgsLoadFailedNotice": "Organizations failed to load, so an org-scoped form can't be created yet.",
+    "retry": "Retry",
+    "visibilityLegend": "Visibility",
+    "limitOrgsLabel": "Limit to specific organizations",
+    "allowlistOrgsLoadFailedNotice": "Organizations failed to load, so the allowlist can't be edited yet.",
+    "nameLabel": "Name",
+    "optional": "(optional)",
+    "descriptionLabel": "Description",
+    "categoryLabel": "Category",
+    "noCategoryOption": "No category",
+    "titleTemplateLabel": "Title template",
+    "titleTemplateHint": "Use {{syntax}} to insert responses.",
+    "descriptionIntroLabel": "Description intro",
+    "defaultPriorityLabel": "Default priority",
+    "noDefaultPriorityOption": "No default",
+    "priorityOptions": {
+      "low": "Low",
+      "normal": "Normal",
+      "high": "High",
+      "urgent": "Urgent"
+    },
+    "showInPortal": "Show in portal",
+    "active": "Active",
+    "fieldsHeading": "Fields",
+    "addField": "Add field",
+    "noFieldsYet": "No fields yet. Add one to start collecting responses.",
+    "fieldLabelPlaceholder": "Field label",
+    "fieldTypeAriaLabel": "Field type",
+    "fieldTypeOptions": {
+      "text": "text",
+      "textarea": "textarea",
+      "select": "select",
+      "checkbox": "checkbox",
+      "date": "date",
+      "number": "number"
+    },
+    "keyLabel": "key: {{key}}",
+    "required": "Required",
+    "moveFieldUp": "Move field up",
+    "moveFieldDown": "Move field down",
+    "more": "More",
+    "less": "Less",
+    "remove": "Remove",
+    "helpTextPlaceholder": "Help text (optional)",
+    "placeholderInputPlaceholder": "Placeholder (optional)",
+    "optionsPlaceholder": "One option per line",
+    "previewHeading": "Preview",
+    "previewEmpty": "Add fields to see a preview.",
+    "save": "Save",
+    "saving": "Saving",
+    "cancel": "Cancel",
+    "loading": "Loading.",
+    "loadFailed": "Failed to load intake forms.",
+    "emptyState": "No intake forms yet. Create one to collect structured details on new tickets.",
+    "allOrgsTooltip": "Partner-wide form — available to every organization",
+    "allOrgsBadge": "All orgs",
+    "limitedOrgsTooltip": "Partner-wide form limited to specific organizations",
+    "orgCount_one": "{{count}} org",
+    "orgCount_other": "{{count}} orgs",
+    "portalBadge": "Portal",
+    "inactiveBadge": "Inactive",
+    "fieldsCount_one": "{{count}} field",
+    "fieldsCount_other": "{{count}} fields",
+    "categorySuffix": " · {{category}}",
+    "categoryFallback": "Category",
+    "edit": "Edit",
+    "delete": "Delete",
+    "confirmDelete": "Confirm delete",
+    "validation": {
+      "nameRequired": "Name is required.",
+      "selectOrgRequired": "Select an organization for an organization-scoped form.",
+      "limitOrgsRequired": "Select at least one organization or uncheck \"Limit to specific organizations\".",
+      "fieldPrefix": "Field {{path}}: ",
+      "unknownFieldKey": "Title template references unknown field \"{{tokenSyntax}}\". Available keys: {{keys}}.",
+      "noKeysAvailable": "none"
+    },
+    "formSaved": "Form saved",
+    "saveFailed": "Failed to save form. Retry.",
+    "formDeleted": "Form deleted",
+    "deleteFailed": "Failed to delete form."
+  },
   "orgSecuritySettings": {
     "title": "Security",
     "description": "Define password, MFA, and session requirements for your organization.",
diff --git a/apps/web/src/locales/en/tickets.json b/apps/web/src/locales/en/tickets.json
index d0c82d472e..571e31b27e 100644
--- a/apps/web/src/locales/en/tickets.json
+++ b/apps/web/src/locales/en/tickets.json
@@ -250,6 +250,8 @@
     "createTicket": "Create ticket",
     "creationFailed": "Ticket creation failed. Retry.",
     "createdToast": "Ticket {{number}} created",
+    "startFromForm": "Start from a form (optional)",
+    "blankTicketOption": "Blank ticket",
     "priorityOptions": {
       "low": "Low",
       "normal": "Normal",
@@ -257,6 +259,9 @@
       "urgent": "Urgent"
     }
   },
+  "ticketFormFields": {
+    "selectPlaceholder": "Select…"
+  },
   "ticketsPage": {
     "title": "Tickets",
     "createTicket": "Create ticket",
diff --git a/apps/web/src/locales/pt-BR/settings.json b/apps/web/src/locales/pt-BR/settings.json
index 71efbdda2d..cccd69b738 100644
--- a/apps/web/src/locales/pt-BR/settings.json
+++ b/apps/web/src/locales/pt-BR/settings.json
@@ -2171,6 +2171,96 @@
     "inboundEmail": "E-mail de entrada",
     "cannedResponses": "Respostas prontas"
   },
+  "ticketFormsCard": {
+    "heading": "Formulários de abertura",
+    "subheading": "Campos personalizados coletados na abertura de um chamado. Compartilhe um formulário entre todas as organizações ou restrinja-o a uma única organização.",
+    "newForm": "Novo formulário",
+    "scopeLegend": "Escopo",
+    "allOrgsOption": "Todas as organizações",
+    "partnerWideHint": "(em todo o parceiro)",
+    "orgOnlyOption": "Somente esta organização",
+    "selectOrgPlaceholder": "Selecionar uma organização…",
+    "orgsLoadFailedNotice": "Falha ao carregar as organizações, portanto um formulário restrito a uma organização ainda não pode ser criado.",
+    "retry": "Tentar novamente",
+    "visibilityLegend": "Visibilidade",
+    "limitOrgsLabel": "Restringir a organizações específicas",
+    "allowlistOrgsLoadFailedNotice": "Falha ao carregar as organizações, portanto a lista de permissões ainda não pode ser editada.",
+    "nameLabel": "Nome",
+    "optional": "(opcional)",
+    "descriptionLabel": "Descrição",
+    "categoryLabel": "Categoria",
+    "noCategoryOption": "Sem categoria",
+    "titleTemplateLabel": "Modelo de título",
+    "titleTemplateHint": "Use {{syntax}} para inserir respostas.",
+    "descriptionIntroLabel": "Introdução da descrição",
+    "defaultPriorityLabel": "Prioridade padrão",
+    "noDefaultPriorityOption": "Sem padrão",
+    "priorityOptions": {
+      "low": "Baixa",
+      "normal": "Normal",
+      "high": "Alta",
+      "urgent": "Urgente"
+    },
+    "showInPortal": "Exibir no portal",
+    "active": "Ativo",
+    "fieldsHeading": "Campos",
+    "addField": "Adicionar campo",
+    "noFieldsYet": "Ainda não há campos. Adicione um para começar a coletar respostas.",
+    "fieldLabelPlaceholder": "Rótulo do campo",
+    "fieldTypeAriaLabel": "Tipo do campo",
+    "fieldTypeOptions": {
+      "text": "texto",
+      "textarea": "área de texto",
+      "select": "seleção",
+      "checkbox": "caixa de seleção",
+      "date": "data",
+      "number": "número"
+    },
+    "keyLabel": "chave: {{key}}",
+    "required": "Obrigatório",
+    "moveFieldUp": "Mover campo para cima",
+    "moveFieldDown": "Mover campo para baixo",
+    "more": "Mais",
+    "less": "Menos",
+    "remove": "Remover",
+    "helpTextPlaceholder": "Texto de ajuda (opcional)",
+    "placeholderInputPlaceholder": "Espaço reservado (opcional)",
+    "optionsPlaceholder": "Uma opção por linha",
+    "previewHeading": "Pré-visualização",
+    "previewEmpty": "Adicione campos para ver uma pré-visualização.",
+    "save": "Salvar",
+    "saving": "Salvando",
+    "cancel": "Cancelar",
+    "loading": "Carregando.",
+    "loadFailed": "Falha ao carregar os formulários de abertura.",
+    "emptyState": "Ainda não há formulários de abertura. Crie um para coletar detalhes estruturados nos novos chamados.",
+    "allOrgsTooltip": "Formulário em todo o parceiro — disponível para todas as organizações",
+    "allOrgsBadge": "Todas as orgs",
+    "limitedOrgsTooltip": "Formulário em todo o parceiro restrito a organizações específicas",
+    "orgCount_one": "{{count}} org",
+    "orgCount_other": "{{count}} orgs",
+    "portalBadge": "Portal",
+    "inactiveBadge": "Inativo",
+    "fieldsCount_one": "{{count}} campo",
+    "fieldsCount_other": "{{count}} campos",
+    "categorySuffix": " · {{category}}",
+    "categoryFallback": "Categoria",
+    "edit": "Editar",
+    "delete": "Excluir",
+    "confirmDelete": "Confirmar exclusão",
+    "validation": {
+      "nameRequired": "O nome é obrigatório.",
+      "selectOrgRequired": "Selecione uma organização para um formulário restrito a uma organização.",
+      "limitOrgsRequired": "Selecione pelo menos uma organização ou desmarque \"Restringir a organizações específicas\".",
+      "fieldPrefix": "Campo {{path}}: ",
+      "unknownFieldKey": "O modelo de título faz referência a um campo desconhecido \"{{tokenSyntax}}\". Chaves disponíveis: {{keys}}.",
+      "noKeysAvailable": "nenhuma"
+    },
+    "formSaved": "Formulário salvo",
+    "saveFailed": "Falha ao salvar o formulário. Tente novamente.",
+    "formDeleted": "Formulário excluído",
+    "deleteFailed": "Falha ao excluir o formulário."
+  },
   "orgSecuritySettings": {
     "title": "Segurança",
     "description": "Defina requisitos de senha, MFA e sessão para sua organização.",
diff --git a/apps/web/src/locales/pt-BR/tickets.json b/apps/web/src/locales/pt-BR/tickets.json
index 48d15204e4..edda764803 100644
--- a/apps/web/src/locales/pt-BR/tickets.json
+++ b/apps/web/src/locales/pt-BR/tickets.json
@@ -250,6 +250,8 @@
     "createTicket": "Criar chamado",
     "creationFailed": "Falha ao criar chamado. Tente novamente.",
     "createdToast": "Chamado {{number}} criado",
+    "startFromForm": "Começar a partir de um formulário (opcional)",
+    "blankTicketOption": "Chamado em branco",
     "priorityOptions": {
       "low": "Baixa",
       "normal": "Normal",
@@ -257,6 +259,9 @@
       "urgent": "Urgente"
     }
   },
+  "ticketFormFields": {
+    "selectPlaceholder": "Selecionar…"
+  },
   "ticketsPage": {
     "title": "Chamados",
     "createTicket": "Criar chamado",
diff --git a/docker/Dockerfile.api.dev b/docker/Dockerfile.api.dev
index 06d58cff5d..3f77fbc6cf 100644
--- a/docker/Dockerfile.api.dev
+++ b/docker/Dockerfile.api.dev
@@ -14,6 +14,7 @@ COPY turbo.json tsconfig.json ./
 # Copy package.json files for dependency installation
 COPY apps/api/package.json ./apps/api/
 COPY packages/shared/package.json ./packages/shared/
+COPY packages/extension-api/package.json ./packages/extension-api/
 
 # Install all dependencies (including devDependencies for development)
 RUN pnpm install
@@ -21,6 +22,7 @@ RUN pnpm install
 # Copy source code (will be overridden by volume mounts in dev)
 COPY apps/api ./apps/api
 COPY packages/shared ./packages/shared
+COPY packages/extension-api ./packages/extension-api
 
 # Set working directory to api
 WORKDIR /app/apps/api
diff --git a/e2e-tests/pages/SettingsAppearancePage.ts b/e2e-tests/pages/SettingsAppearancePage.ts
new file mode 100644
index 0000000000..b43767d55b
--- /dev/null
+++ b/e2e-tests/pages/SettingsAppearancePage.ts
@@ -0,0 +1,29 @@
+import { BasePage } from './BasePage';
+
+/**
+ * /settings/profile — the "Appearance" (Theming) card, including the
+ * Language fieldset. Also exposes the org-switcher trigger in the Header
+ * island (pre-existing testid, unrelated component) so specs can assert
+ * that a locale switch propagates to islands other than the settings page
+ * itself, without a full reload.
+ */
+export class SettingsAppearancePage extends BasePage {
+  url = '/settings/profile';
+
+  languageLegend = () => this.page.getByTestId('theming-language-legend');
+  localeOptionEn = () => this.page.getByTestId('locale-option-en');
+  localeOptionPtBR = () => this.page.getByTestId('locale-option-pt-BR');
+  appearanceSuccess = () => this.page.getByTestId('theming-appearance-success');
+  appearanceError = () => this.page.getByTestId('theming-appearance-error');
+
+  // Header island (apps/web/src/components/layout/OrgSwitcher.tsx) — mounted
+  // as a sibling Astro island (`<Header client:load transition:persist />`
+  // in DashboardLayout.astro), independent from the `<ProfilePage client:load
+  // />` island the Language fieldset above lives in.
+  orgSwitcherTrigger = () => this.page.getByTestId('org-switcher-trigger');
+
+  async goto() {
+    await this.page.goto(this.url);
+    await this.languageLegend().waitFor();
+  }
+}
diff --git a/e2e-tests/tests/i18n-language-switch.spec.ts b/e2e-tests/tests/i18n-language-switch.spec.ts
new file mode 100644
index 0000000000..be26c43b9d
--- /dev/null
+++ b/e2e-tests/tests/i18n-language-switch.spec.ts
@@ -0,0 +1,84 @@
+import { test, expect } from '../fixtures';
+import { SettingsAppearancePage } from '../pages/SettingsAppearancePage';
+
+// Exact strings pulled from apps/web/src/locales/{en,pt-BR}/{common,settings}.json.
+// settings.json: language.title, themingSettings.themingPreferencesSaved,
+// language.englishDescription, language.ptBRDescription.
+// common.json: layout.org.selectTitle (org-switcher-trigger `title` attribute).
+const EN = {
+  languageTitle: 'Language',
+  saved: 'Theming preferences saved.',
+  englishDescription: 'English (United States)',
+  ptBRDescription: 'Portuguese (Brazil)',
+  orgSwitcherTitle: 'Select Organization (Cmd+O)',
+};
+
+const PT_BR = {
+  languageTitle: 'Idioma',
+  saved: 'Preferências de tema salvas.',
+  englishDescription: 'Inglês (Estados Unidos)',
+  ptBRDescription: 'Português (Brasil)',
+  orgSwitcherTitle: 'Selecionar organização (Cmd+O)',
+};
+
+// The `users.preferences.locale` change made below is real server-side state
+// shared by every context that logs in as E2E_ADMIN_EMAIL, so this spec must
+// run to completion serially and always leave the account in `en` — see the
+// final assertions block.
+test.describe.configure({ mode: 'serial' });
+
+test.describe('Cross-island language switching', () => {
+  test('pt-BR selection propagates to independent islands, survives reload, and reverts to en', async ({ authedPage }) => {
+    test.setTimeout(60_000);
+    const settings = new SettingsAppearancePage(authedPage);
+    await settings.goto();
+
+    // Force a known baseline regardless of locale state left over from a
+    // prior (possibly interrupted) run of this spec.
+    await settings.localeOptionEn().click();
+    await expect(settings.appearanceSuccess()).toHaveText(EN.saved);
+    await expect(settings.languageLegend()).toHaveText(EN.languageTitle);
+    await expect(settings.orgSwitcherTrigger()).toHaveAttribute('title', EN.orgSwitcherTitle);
+
+    // --- Switch to pt-BR and save ------------------------------------------------
+    await settings.localeOptionPtBR().click();
+    await expect(settings.appearanceSuccess()).toHaveText(PT_BR.saved);
+
+    // (a) Island 1 — the settings page content itself (the ProfilePage /
+    // ThemingSettings Astro island) re-renders in Portuguese with no reload.
+    await expect(settings.languageLegend()).toHaveText(PT_BR.languageTitle);
+    await expect(settings.localeOptionEn()).toContainText(PT_BR.englishDescription);
+    await expect(settings.localeOptionPtBR()).toContainText(PT_BR.ptBRDescription);
+
+    // Island 2 — the Header island (`<Header client:load transition:persist />`
+    // in DashboardLayout.astro), a completely independent Astro island from
+    // the settings page content above, also updates with no reload.
+    await expect(settings.orgSwitcherTrigger()).toHaveAttribute('title', PT_BR.orgSwitcherTitle);
+
+    // --- (b) Full reload: restoration is deferred until Astro hydration --------
+    // finishes (scheduleStoredLocaleAfterHydration), so poll rather than
+    // asserting immediately after reload.
+    await authedPage.reload();
+    await settings.languageLegend().waitFor();
+    await settings.orgSwitcherTrigger().waitFor();
+
+    // localStorage-derived state (aria-pressed) is available at first mount.
+    await expect(settings.localeOptionPtBR()).toHaveAttribute('aria-pressed', 'true');
+
+    // i18next-derived text/attributes only flip once hydration completes.
+    await expect
+      .poll(async () => settings.languageLegend().textContent(), { timeout: 15_000 })
+      .toBe(PT_BR.languageTitle);
+    await expect
+      .poll(async () => settings.orgSwitcherTrigger().getAttribute('title'), { timeout: 15_000 })
+      .toBe(PT_BR.orgSwitcherTitle);
+
+    // --- (c) Switch back to en and verify both islands again --------------------
+    await settings.localeOptionEn().click();
+    await expect(settings.appearanceSuccess()).toHaveText(EN.saved);
+    await expect(settings.languageLegend()).toHaveText(EN.languageTitle);
+    await expect(settings.localeOptionEn()).toContainText(EN.englishDescription);
+    await expect(settings.localeOptionPtBR()).toContainText(EN.ptBRDescription);
+    await expect(settings.orgSwitcherTrigger()).toHaveAttribute('title', EN.orgSwitcherTitle);
+  });
+});