Unable to retrieve map data

[PiotrasHASS]

Logger: custom_components.xiaomi_cloud_map_extractor.camera
Source: custom_components/xiaomi_cloud_map_extractor/camera.py:333
Integration: xiaomi_cloud_map_extractor (documentation, issues)
First occurred: 15:20:02 (1 occurrences)
Last logged: 15:20:02

Unable to retrieve map data

[PiotrMachowski]

Model?

[PiotrasHASS]

Xiaomi s5 I s6

[PiotrMachowski]

Was it a single occurrence? Does the map work despite error? Please paste your config

[fi-sch]

I also experience some problem with authentication. Not sure when it started, but it was working last friday for sure. I get following error in the HA log:

Logger: custom_components.xiaomi_cloud_map_extractor.common.xiaomi_cloud_connector
Source: custom_components/xiaomi_cloud_map_extractor/common/xiaomi_cloud_connector.py:86 
Integration: xiaomi_cloud_map_extractor (documentation, issues) 
First occurred: 17:35:42 (1 occurrences) 
Last logged: 17:35:42

Additional authentication required. Open following URL using device that has the same public IP, as your Home Assistant instance: https://account.xiaomi.com/xxxxxxx

When I try to open the page I get:

No content loading, unfortunately. I disabled AdGuard and other ad/content/privacy-blockers.

[pixeldublu]

I also experience some problem with authentication. Not sure when it started, but it was working last friday for sure. I get following error in the HA log:

Logger: custom_components.xiaomi_cloud_map_extractor.common.xiaomi_cloud_connector
Source: custom_components/xiaomi_cloud_map_extractor/common/xiaomi_cloud_connector.py:86 
Integration: xiaomi_cloud_map_extractor (documentation, issues) 
First occurred: 17:35:42 (1 occurrences) 
Last logged: 17:35:42

Additional authentication required. Open following URL using device that has the same public IP, as your Home Assistant instance: https://account.xiaomi.com/xxxxxxx

When I try to open the page I get: No content loading, unfortunately. I disabled AdGuard and other ad/content/privacy-blockers.

Got the exact same issue...

[ZebastianBjorkqvist]

Im also having the same issue.
Disabled AdGuard and other ad blocking services, tried different browsers and devices.

[PiotrMachowski]

I have an idea for a potential fix, but it will take some time for me to implement it

[luka6000]

same here. Two factor url is not working

[agustusbotti]

Same problem. After update to 2021.10.7 and OS 6.6

[LeandroIssa]

I also experience some problem with authentication. Not sure when it started, but it was working last friday for sure. I get following error in the HA log:

Logger: custom_components.xiaomi_cloud_map_extractor.common.xiaomi_cloud_connector
Source: custom_components/xiaomi_cloud_map_extractor/common/xiaomi_cloud_connector.py:86 
Integration: xiaomi_cloud_map_extractor (documentation, issues) 
First occurred: 17:35:42 (1 occurrences) 
Last logged: 17:35:42

Additional authentication required. Open following URL using device that has the same public IP, as your Home Assistant instance: https://account.xiaomi.com/xxxxxxx

When I try to open the page I get: No content loading, unfortunately. I disabled AdGuard and other ad/content/privacy-blockers.

I have the same problem, the log link doesn't work and Xiaomi's page is blank.

[mcfly2283-ai]

The Link is only working for short time. After try to catch the Link instantly after a reboot, it was possible to MFA to my phone. Also deactivated my AdGuard-Protection for that time, i dont know if it cares.

[fi-sch]

The Link is only working for short time. After try to catch the Link instantly after a reboot, it was possible to MFA to my phone. Also deactivated my AdGuard-Protection for that time, i dont know if it cares.

Thanks, I will try that later today. Maybe I was not quick enough.

[sabouarthur]

After a hard reset of HA it comes back without any action from my side

[gogenzuller]

I have the same problem. Disabled adguard. Restarted HA. Refreshed the page with the log until a message appeared about the need to re-authorize. I immediately opened the link, got to the account confirmation page. Confirmed via sms. On the page I received the answer "OK". But in HA the error still remained, the map is not displayed and after restarting HA again requires to follow the link for autorize.

[sagitt]

same here.

[mcfly2283]

I have the same problem. Disabled adguard. Restarted HA. Refreshed the page with the log until a message appeared about the need to re-authorize. I immediately opened the link, got to the account confirmation page. Confirmed via sms. On the page I received the answer "OK". But in HA the error still remained, the map is not displayed and after restarting HA again requires to follow the link for autorize.

After that everything was fine to me...

[gogenzuller]

After that everything was fine to me...

Yes, it worked. It's just that my HA connects via VPN to Oracle VPS and it has different IP addresses for incoming and outgoing traffic. At first I tried to authorize from a VPS public IP for incoming connections, but it was necessary from an IP of HA host (for outgoing requests).

[rvalentinis]

Same here

[Rhylthus]

same here

[pixeldublu]

Ok... apparently link works ok just make sure no ad blocker is running :)

After link confirmation and HA restart. Works fine again!🥳

Thanks a lot! 👍

[diogodias24]

Same here. I copy paste the URL on logs after 2 minutes of reboot and it open the "Dicas" page.
Is there any way to deactivate 2nd factor on xiaomi just for diagnose porposes?

[sagitt]

open it on mobile phone.

[bellini666]

Hey guys,

Trying to make this work. I can open the link, validate my login through either phone or email, I get the "ok" screen, but nothing happens on HA. No matter if I wait for some time or force it to reload right after, it still presents me the "open this URL" log the next time it starts.

And yes, I'm on the same public ip as all of my devices.

[StWiesi]

I have the same problem. Disabled adguard. Restarted HA. Refreshed the page with the log until a message appeared about the need to re-authorize. I immediately opened the link, got to the account confirmation page. Confirmed via sms. On the page I received the answer "OK". But in HA the error still remained, the map is not displayed and after restarting HA again requires to follow the link for autorize.

After that everything was fine to me...

worked also for me.

[Pivek]

Unfortunately, for me two-factor authentication doesn't work as well... I tried separately with link provided by token extractor. And same issue...

[gogenzuller]

Unfortunately, for me two-factor authentication doesn't work as well

Maybe you need to enable it in your account settings?
`

And yes, I'm on the same public ip as all of my devices.

To pass authorization you need:

1. Check if two-factor authentication is enabled in your xiaomi account (I don't know if it's necessary or not)
2. Disable ad blockers and other similar services on the device from which you will be authorized, which can change your ip or http request.
3. Check the ip address of your browser, for example, on the website https://www.myip.com/
4. Check the public ip address of your host with HA for example from the HA console or in SSH & Web Terminal add-on with the bash command curl ifconfig.me
5. If the addresses match, go to the 'Configuration' > 'Server controls' > 'YAML configuration reloading' tab in the HA web interface and click the XIAOMI_CLOUD_MAP_EXTRACTOR button.
   You can just restart HA but it takes a long time.
6. Immediately after that, check the log and follow the link from error massage. Apparently, the link works no more than 0.5-1.5 minutes, so this should be done quickly.
7. After that, go through the confirmation of the account in any available way.
8. After confirming, refresh the page with the map, it should appear almost immediately, but there will be no calibration points, so you need to restart HA, everything should work.

[cubedube]

hi gogenzuller

i just did all of your steps and still get no map. tried twice now :(

[gogenzuller]

i just did all of your steps and still get no map. tried twice now :(

Then I don't know how to help. It sound unbelievable, but maybe you have authorized the wrong xiaomi account?

[Pivek]

i just did all of your steps and still get no map. tried twice now :(

Then I don't know how to help. It sound unbelievable, but maybe you have authorized the wrong xiaomi account?

It all seems to be very strange. I was able to make that two-factor authentication month ago. Now I just repeated all these steps and simply no success.

[bellini666]

@gogenzuller just tried your exact steps and no success. It get the "ok" page after the login but after refreshing HA I still get the same log and no map :(

[JaCoLJcL]

I tried with chrome and allready logged to my xiaomi account and no use :/ I see a "Porady" / "Tips" page .... Hope to get quick fix !

[diogodias24]

8. esh the page with the map, it should appear almost immediately, but there will be no calibration points, so you need to restart HA, everything should work.

That got me further on the process.
I oppened the link in incognito mode really fast after restarting the HA, and successfully validate the 2nd factor. After that received a 'OK', but error persists (Two factor auth required(see logs)). even with a restart on HA and a full restart on host.
Any ideas?

[gogenzuller]

Try it without incognito mode

[bellini666]

It doesn't work at all. Tried other times, from my desktop (no incognito mode), from my cellphone. When validating my account tried either to receive the code from email and also from phone, with both works and sends me to a page with "ok" in it. Then going back to the map or even trying to restart HA doesn't do anything...

I can't even try anymore because xiaomi said I exceeded the number of times I can do that in 24h.

[agustusbotti]

Unfortunately, for me two-factor authentication doesn't work as well

Maybe you need to enable it in your account settings? `

And yes, I'm on the same public ip as all of my devices.

To pass authorization you need:

1. Check if two-factor authentication is enabled in your xiaomi account (I don't know if it's necessary or not)
2. Disable ad blockers and other similar services on the device from which you will be authorized, which can change your ip or http request.
3. Check the ip address of your browser, for example, on the website https://www.myip.com/
4. Check the public ip address of your host with HA for example from the HA console or in SSH & Web Terminal add-on with the bash command curl ifconfig.me
5. If the addresses match, go to the 'Configuration' > 'Server controls' > 'YAML configuration reloading' tab in the HA web interface and click the XIAOMI_CLOUD_MAP_EXTRACTOR button.
   You can just restart HA but it takes a long time.
6. Immediately after that, check the log and follow the link from error massage. Apparently, the link works no more than 0.5-1.5 minutes, so this should be done quickly.
7. After that, go through the confirmation of the account in any available way.
8. After confirming, refresh the page with the map, it should appear almost immediately, but there will be no calibration points, so you need to restart HA, everything should work.

Worked for me, Thanks!

[Fannangir]

Same issue, the method above didn't work.
Receive ok message, but still no map :(.

[polo1469]

Same issue, the method above didn't work for me.
Receive ok message, with two-factor authentication, but still no map :(

I have a roborock s7
HA Core version 2021.11.1 and supervisor version 2021.10.8

[kikofhm]

I'm with the same problem. From couple days ago the map it's STOP working.

the card shows: "two factor auth required (see logs)"
I restart HA and in logs Additional authentication required. Open following URL using device that has the same public IP, as your Home Assistant instance: https://account.xiaomi.com/ident... sometimes the page only shows Mi logo and Tips but nothing more, othertimes I can get the login page fill the form receive the code to my email and the page shows "ok" in left upper corner"

in my mi account in 2 step auth menu it's disable...

[kaizersoje]

Same here

[baggein]

I went through all the steps and got "Ok", but it still doesn't work ...

add: I restarted the kernel HA - and it did not work. I rebooted a fully computer with HA - and it still did not work. However, opening a window with a map in a couple of hours, I saw that the card ... works :)
Thanks.

[digitalit]

Following

[wanti00]

Same problem, following

[vikdb]

The Link is only working for short time. After try to catch the Link instantly after a reboot, it was possible to MFA to my phone. Also deactivated my AdGuard-Protection for that time, i dont know if it cares.

This is the FIX!

[wanti00]

it help to get map but vacuum card couldnt ger data for remaing time for bursh etc.

[PiotrMachowski]

@wanti00 this is a problem with vacuum card, not with this integration

[Fannangir]

Tried multiple times, from the phone as well.
Ends up with ok, but integration keeps the same message, unfortunately 😟

[PiotrMachowski]

@Fannangir have you tried reloading extractor domain after that?

[Fannangir]

I guess you mean XIAOMI_CLOUD_MAP_EXTRACTOR reload.
If this is the meaning, I did. After reload, same message appears, additional authentication required…

[Subia75]

Hi, I also have the same problem since the upgrade to 2021.11 I tried a few times to authenticate but it does not load the map.

[dbloom86]

Hi, I have the exact same issue. Everything that is mentioned does not work. It has worked before, and it just stopped out of nowhere.

[stylab]

following

[PiotrMachowski]

@stylab You can do it without adding comments

[stylab]

@PiotrMachowski thanks for the info I did not know that :) always a great day when you learn something new :)

[PiotrMachowski]

Time for some cleaning up. There are 3 issues for the same problem (#157, #180, #181), so I will move all discussion to the first one: #157