Auto assign incident (#1102)

* Create Send Notification on New Incident Creation.js

* Rename Send Notification on New Incident Creation.js to Send Notification on New Incident Creation

* Rename Business Rules/Send Notification on New Incident Creation to Business Rules/Notification/Send Notification on New Incident Creation.js

* Create readme.md

* Create readme.md

* Create Auto Assign Incident.js

Author: S-w-a-p-n-i-l-22

Business Rules/AutoAssignment/Auto Assign Incident.js

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+// Business Rule: Auto Assign Incident
+// When: Before Insert & Table: Incident
+(function executeRule(current, previous /*null when async*/) {
+    if (current.assigned_to.nil()) {
+        var group = new GlideRecord('sys_user_group');
+        group.addQuery('name', 'IT Support');
+        group.query();
+        if (group.next()) {
+            current.assigned_to = group.getValue('manager');
+        }
+    }
+})(current, previous);

Business Rules/AutoAssignment/readme.md

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+This Business Rule runs before an incident is inserted.
+If no user is assigned, it looks up the "IT Support" group and assigns the incident to the group's manager.
+This ensures that incidents are promptly directed to the appropriate personnel.

Business Rules/Notification/Send Notification on New Incident Creation.js

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+// Business Rule: Send Notification on New Incident Creation
+// When: After Insert and Table: Incident
+(function executeRule(current, previous /*null when async*/) {
+    // Only send notification for newly created incidents
+    if (current.isNewRecord()) {
+        var gr = new GlideRecord('sys_user');
+        gr.get(current.assigned_to);
+        // Prepare the notification message
+        var message = 'A new incident has been assigned to you: ' + current.number;
+        // Send the notification
+        gs.eventQueue('incident.new', current, gr.sys_id, message);
+    }
+})(current, previous);

Business Rules/Notification/readme.md

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+Trigger: This business rule runs after a new incident is inserted into the Incident table.
+Check: It checks if the record is new using current.isNewRecord().
+User Lookup: It retrieves the assigned user’s record using GlideRecord.
+Message Preparation: It constructs a message indicating a new incident has been assigned.
+Event Queue: Finally, it uses gs.eventQueue to send the notification event.