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  • UI Actions/Set Incident Priority Critical

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Set Incident Priority Critical
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This UI Action sets current incident record as priority as Critical.
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When clicked
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Below Conformation message will be displayed to the user as below
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"Are you sure you want to set priority as Critical?"
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If user selects cancel nothing will happen.
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If user selects confirm then
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a) It sets the Priority of the current Record as 1-Critical by setting Urgency and Impact as 1-High.
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b) It also sets 'assigned_to' field as 'logedin user'.
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c) It also upends the description as "Priority is set to Critical by 'logedin User'".
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** Please note that it changes field values only on the form that is client side.
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Unless you submit or update the record, field values will not be updated in the database table records.
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You can use this as reference to set other field values as well.

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