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Created a script to get the count of incidents by priority under each category. (#1617)
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  • GlideAggregate/List the incident priority count under each category

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// Get the count of Incidents by Category and then by Priority.
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var incCATGR = new GlideAggregate('incident');
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incCATGR.addAggregate('COUNT', 'category');
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incCATGR.orderBy('category');
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incCATGR.query();
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while (incCATGR.next()) {
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var cat = incCATGR.category;
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gs.print("Category Name: " +incCATGR.category.getDisplayValue() + ' --> ' + incCATGR.getAggregate('COUNT', 'category'));
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var incPriorityGR = new GlideAggregate('incident');
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incPriorityGR.addQuery('category', incCATGR.category);
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incPriorityGR.addAggregate('COUNT', 'priority');
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incPriorityGR.orderBy('priority');
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incPriorityGR.query();
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while(incPriorityGR.next()){
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gs.print("Priority-" +incPriorityGR.priority + " = " +incPriorityGR.getAggregate('COUNT', 'priority'));
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}
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}
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Purpose: This piece of code will be helpful to get the count of incidents by Priority under each Category.
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Sample Output:
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==============
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*** Script: Category Name: --> 4
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*** Script: Priority-1 = 2
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*** Script: Priority-2 = 1
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*** Script: Priority-4 = 1
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*** Script: Category Name: Database --> 3
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*** Script: Priority-1 = 1
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*** Script: Priority-4 = 1
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*** Script: Priority-5 = 1
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*** Script: Category Name: Hardware --> 10
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*** Script: Priority-1 = 5
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*** Script: Priority-3 = 2
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*** Script: Priority-5 = 3
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*** Script: Category Name: Inquiry / Help --> 84
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*** Script: Priority-1 = 10
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*** Script: Priority-2 = 2
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*** Script: Priority-3 = 13
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*** Script: Priority-4 = 17
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*** Script: Priority-5 = 42
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*** Script: Category Name: Network --> 12
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*** Script: Priority-1 = 2
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*** Script: Priority-2 = 2
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*** Script: Priority-3 = 1
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*** Script: Priority-4 = 2
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*** Script: Priority-5 = 5
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*** Script: Category Name: Software --> 131
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*** Script: Priority-1 = 15
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*** Script: Priority-2 = 15
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*** Script: Priority-3 = 23
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*** Script: Priority-4 = 28
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*** Script: Priority-5 = 50
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