From a8ecb1931d8602b543f270ad9d6b8b6a3a075488 Mon Sep 17 00:00:00 2001
From: Dhruv Yadav <43941048+Dhruvyadav2000@users.noreply.github.com>
Date: Sun, 22 Dec 2024 16:51:46 +0530
Subject: [PATCH] Update
 Incident_analysis_Resolution_Calculation_GlideAggregate.js

Fix GlideAggregate query and data retrieval for incident statistics

- Updated the method to retrieve the 'assigned_to' field using getDisplayValue() instead of get().
- Corrected aggregate data retrieval by using getAggregate() for 'COUNT' and 'AVG' operations.
- Ensured proper calculation and output of open incidents count and average time to close.
---
 ...cident_analysis_Resolution_Calculation_GlideAggregate.js | 6 +++---
 1 file changed, 3 insertions(+), 3 deletions(-)

diff --git a/GlideAggregate/Incident Analysis and Resolution Calculation using Glideaggregate/Incident_analysis_Resolution_Calculation_GlideAggregate.js b/GlideAggregate/Incident Analysis and Resolution Calculation using Glideaggregate/Incident_analysis_Resolution_Calculation_GlideAggregate.js
index 4ec099797f..250727eb90 100644
--- a/GlideAggregate/Incident Analysis and Resolution Calculation using Glideaggregate/Incident_analysis_Resolution_Calculation_GlideAggregate.js	
+++ b/GlideAggregate/Incident Analysis and Resolution Calculation using Glideaggregate/Incident_analysis_Resolution_Calculation_GlideAggregate.js	
@@ -5,8 +5,8 @@ ga.addAggregate('COUNT', 'number');
 ga.addAggregate('AVG', 'time_to_close');
 ga.query();
 while (ga.next()) {
-  var assigned_to = ga.get('assigned_to');
-  var count = ga.get('result');
-  var avgTimeToClose = ga.get('result.avg_time_to_close');
+  var assigned_to = ga.getDisplayValue('assigned_to');
+  var count = ga.getAggregate('COUNT', 'number');
+  var avgTimeToClose = ga.getAggregate('AVG', 'time_to_close');
   gs.info('Assigned to: ' + assigned_to + ', Incident Count: ' + count + ', Average Time to Close: ' + avgTimeToClose);
 }