Values

As a public-oriented division of the Forest Service we make it our aim to help facilitate the best possible experience for every person connecting with their nation’s forests. We echo the Forest Service’s goal of connecting people to the land and one another and strive to do so in our unique capacity as customer support agents. To that end we uphold the following values as key to ensure the best possible customer experience.

Service:

We will serve our customers to the utmost of our ability.

Honesty:

In every interaction we will operate with honesty and integrity, not fudging on the truth to avoid a hard conversation with the customer.

Empathy:

We will do our best to understand where the customer is coming from. Imagining what it would be like to be in their situation. This allows us to see our customers as a friend to help rather than an adversary to compete against.

Respect:

We will treat every person we interact with a high degree of respect, treating others in a manner we ourselves would like to treated.

Care:

We will operate from a mindset of care, remembering that what we do matters and can positively or negatively impact the people we serve.