fix(hitlnext): issues if agent user is deleted

Author: davidvitora

modules/hitlnext/src/helper.ts

@@ -1,6 +1,10 @@
 import { IAgent } from './types'
 
 export function agentName(agent: IAgent) {
+  if (!agent) {
+    return '-'
+  }
+
   const { firstname, lastname } = agent.attributes || {}
 
   if (firstname || lastname) {

modules/hitlnext/src/views/full/app/components/Comment.tsx

@@ -20,7 +20,7 @@ const Comment: FC<IComment> = props => {
     if (state.currentAgent?.agentId === props.agentId) {
       return lang.tr('module.hitlnext.handoff.you')
     } else {
-      return agentName(agent)
+      return (agent && agentName(agent)) || props.agentId
     }
   }
 

modules/hitlnext/src/views/full/app/components/HandoffItem.tsx

@@ -52,7 +52,7 @@ const HandoffItem: FC<IHandoff> = ({ createdAt, id, status, agentId, userConvers
       return lang.tr('module.hitlnext.handoff.you')
     } else if (agentId) {
       const agent = state.agents[agentId]
-      return agentName(agent)
+      return (agent && agentName(agent)) || agentId
     }
   }
   const getHandoffStyle = (createdAt, status) => {