[a11y]: JAWS does not announce ai-chat messages

[Daniel-Schulz-Private]

Browser

Firefox

Operating System

Windows

Package version

0.14.1-canary.347

React version

^1.66.0

Automated testing tool and ruleset

none

Assistive technology

JAWS 2025

Description

JAWS does not announce certain chat messages.
For example, a text message that also holds a link is not announced by JAWS:

<clabs-chat-message time-stamp="13:34" slot="message-items">
   <div class="list" slot="message-item-content">
      <div class="list__case1">There are no open cases. To create and manage your cases, go to the <a class="cds--link" href="/test/cases" analytics-name="center case status page link">Manage cases</a> page where you can create a case and track the progress of your reported issue.</div>
   </div>
</clabs-chat-message>

In this case, one can move the focus to the link inside the text message, which JAWS will announce, but the text outside the link is never announced.

WCAG 2.1 Violation

No response

Reproduction/example

none

Steps to reproduce

1. leverage the ai-chat
2. generate chat responses
3. try to have JAWS read out those chat responses

Code of Conduct

• I agree to follow this project's Code of Conduct
• I checked the current issues for duplicate problems