Default backoff of 20 requests leads to long delay in case of error

[beberlei]

I triggered a 500 error on the ChartMogul backend for some reason, so a call would always regenerate that error, and using the default backoff of 20 this felt like an endless loop, the script was hanging a long time. I believe reducing this to 3 or 5 by default would provide enough value but also end scripts earlier that run into errors on every call.

[swember]

Hello @beberlei, thanks a lot for the report. I believe 500 is not a normal situation which shouldn't be happening. Could you please provide which call caused that so we could investigate it further? Related the change of the number of retries we will consider that and prepare an update in the next release.

[beberlei]

The problem is a faulty API call on my end, see the "custom" declaration not according to docs.

I sent this to my onboarding rep aswell as an email just now

The backend error for this is an empty string.

[swember]

Thank you @beberlei, we will take a look at the issue with the API and the library.