diff --git a/lib/GADS.pm b/lib/GADS.pm
index 7a830eac1..c3b2af6a5 100644
--- a/lib/GADS.pm
+++ b/lib/GADS.pm
@@ -1556,8 +1556,9 @@ any ['get', 'post'] => '/user_requests/' => require_any_role [qw/useradmin super
                 if logged_in_user->id == $delete_id;
 
         my $usero = rset('User')->find($delete_id);
+        my $email_reject_text = param('reject_reason');
 
-        if (process( sub { $usero->retire(send_reject_email => 1) }))
+        if (process( sub { $usero->retire(send_reject_email => 1, email_reject_text => $email_reject_text) }))
         {
             $audit->login_change("User ID $delete_id deleted");
             return forwardHome(
diff --git a/lib/GADS/Schema/Result/User.pm b/lib/GADS/Schema/Result/User.pm
index 7de2dbe93..9a6b30119 100644
--- a/lib/GADS/Schema/Result/User.pm
+++ b/lib/GADS/Schema/Result/User.pm
@@ -1014,6 +1014,24 @@ sub permissions
     }
 }
 
+sub _map_fields 
+{   my ($self, $text) = @_;
+    my @fields = ('firstname', 'surname', 'email', 'title', 'organisation', 'department', 'team');
+  
+    if ($text) 
+    {
+        foreach my $field (@fields) 
+        {
+            my $value = $self->$field || '';
+            $text =~ s/\{$field\}/$value/g;
+        }
+        my $notes = $self->account_request_notes || '';
+        $text =~ s/\{notes\}/$notes/g;
+    }
+
+    return $text;
+}
+
 sub retire
 {   my ($self, %options) = @_;
 
@@ -1023,14 +1041,19 @@ sub retire
     # Properly delete if account request - no record needed
     if ($self->account_request)
     {
+        if ($options{send_reject_email})
+        {
+            my $email_body = $options{email_reject_text} || $site->email_reject_text || "Your account request has been rejected";
+            $email_body = $self->_map_fields($email_body);
+
+            my $email = GADS::Email->instance;
+            $email->send({
+                subject => $site->email_reject_subject || "Account request rejected",
+                emails  => [$self->email],
+                text    => $email_body,
+            });
+        }
         $self->delete;
-        return unless $options{send_reject_email};
-        my $email = GADS::Email->instance;
-        $email->send({
-            subject => $site->email_reject_subject || "Account request rejected",
-            emails  => [$self->email],
-            text    => $site->email_reject_text || "Your account request has been rejected",
-        });
 
         return;
     }
diff --git a/src/frontend/components/data-table/lib/component.js b/src/frontend/components/data-table/lib/component.js
index 8c83d888f..1bd3abf77 100644
--- a/src/frontend/components/data-table/lib/component.js
+++ b/src/frontend/components/data-table/lib/component.js
@@ -8,7 +8,6 @@ import 'datatables.net-rowreorder-bs4'
 import { setupDisclosureWidgets, onDisclosureClick } from 'components/more-less/lib/disclosure-widgets'
 import { moreLess } from 'components/more-less/lib/more-less'
 import { bindToggleTableClickHandlers } from './toggle-table'
-import TypeaheadBuilder from 'util/typeahead'
 
 const MORE_LESS_TRESHOLD = 50
 
@@ -126,7 +125,7 @@ class DataTableComponent extends Component {
 
   fillModalData(row) {
     const fields = $(this.modal).find('input, textarea')
-    const btnReject = $(this.modal).find('.btn-js-reject-request')
+    const btnReject = $(this.modal).find('.btn-js-reject-request-send')
     const id = parseInt($(row).find(`td[data-id]`).data('id'), 10)
 
     if (id) $(this.modal).data('config').id = id
diff --git a/src/frontend/components/modal/lib/component.js b/src/frontend/components/modal/lib/component.js
index e7406c44e..76e828008 100644
--- a/src/frontend/components/modal/lib/component.js
+++ b/src/frontend/components/modal/lib/component.js
@@ -271,6 +271,7 @@ class ModalComponent extends Component {
 
   // Validate the required fields of the frame
   validateFrame() {
+    if(!this.frame) return;
     this.frame.isValid = true
 
     this.frame.requiredFields.each((i, field) => {
diff --git a/src/frontend/components/modal/modals/user/lib/component.js b/src/frontend/components/modal/modals/user/lib/component.js
index 5289dd7fb..1b47d3fc0 100644
--- a/src/frontend/components/modal/modals/user/lib/component.js
+++ b/src/frontend/components/modal/modals/user/lib/component.js
@@ -23,7 +23,8 @@ class UserModalComponent extends ModalComponent {
 
   // Toggle the right content (add user or approve account)
   toggleContent(ev) {
-    if ($(ev.relatedTarget).hasClass('btn-add')) {
+    this.target = $(ev.relatedTarget)
+    if (this.target.hasClass('btn-add')) {
       modal.clear()
       this.el.find('.js-approve-account').hide()
       this.el.find('.js-add-user').show()
@@ -33,7 +34,9 @@ class UserModalComponent extends ModalComponent {
     } else {
       this.el.find('.js-add-user').hide()
       this.el.find('.js-approve-account').show()
-      this.el.find('.btn-js-reject-request').show()
+      this.el.find('.btn-js-reject-request').show().on("click", ()=>{
+        this.activateFrame(4);
+      })
       this.el.find('.btn-js-save .btn__title').html('Approve account')
       this.el.find('input[name="approve-account"]').val('true')
     }
@@ -90,6 +93,22 @@ class UserModalComponent extends ModalComponent {
     super.handleClose()
     this.emailText.html("USER")
   }
+
+  handleBack() {
+    super.handleBack()
+    if(this.target.hasClass('btn-add')) return;
+    this.el.find('.btn-js-reject-request').off().on("click", ()=>{
+      this.activateFrame(4);
+    });
+  }
+
+  handleNext() {
+    super.handleNext()
+    if(this.target.hasClass('btn-add')) return;
+    this.el.find('.btn-js-reject-request').off().on("click", ()=>{
+      this.activateFrame(4);
+    });
+  }
 }
 
 export default UserModalComponent
diff --git a/views/wizard/user_add.tt b/views/wizard/user_add.tt
index c8aad503b..d9be7d322 100644
--- a/views/wizard/user_add.tt
+++ b/views/wizard/user_add.tt
@@ -29,9 +29,9 @@
 
           <ol class="modal__steps">
             <li class="modal__step modal__step--active" data-step="1">
-                  <span>
-                    User details
-                  </span>
+              <span>
+                User details
+              </span>
             </li>
             <li class="modal__step " data-step="2">
               <span>
@@ -140,7 +140,7 @@
                 dismiss = "modal"
               }]
               right_buttons = [{
-                type    = "submit"
+                type    = "button"
                 class   = "btn-danger btn-js-reject-request"
                 name    = "delete"
                 value   = user.id
@@ -230,7 +230,7 @@
                 label   = "Back"
               }]
               right_buttons = [{
-                type    = "submit"
+                type    = "button"
                 class   = "btn-danger btn-js-reject-request"
                 name    = "delete"
                 value   = user.id
@@ -281,7 +281,7 @@
                 label   = "Back"
               }]
               right_buttons = [{
-                type    = "submit"
+                type    = "button"
                 class   = "btn-danger btn-js-reject-request"
                 name    = "delete"
                 value   = user.id
@@ -292,6 +292,53 @@
               }];
           -%]
         </div>
+        <div class="modal-frame" data-config='{"step":4,"frame":4,"item":null,"count":null}'>
+          <div class="modal-body">
+            <div class="container-fluid">
+              <div class="row">
+                <div class="col">
+                  <div class="alert alert-danger alert-js-reject-details" role="alert" id="modal-alert-reject">
+                  </div>
+                </div>
+              </div>
+
+              <div class="row mb-4">
+                <div class="col">
+                  <p class="js-reject-account">In this window you can add a reason for the account request rejection.</p>
+                </div>
+              </div>
+
+              <div class="row">
+                <div class="col-lg-12">
+                  [%-
+                    INCLUDE fields/textarea.tt
+                      id = "reject_reason"
+                      name = "reject_reason"
+                      label = "Reject reason"
+                      placeholder = "Enter reject reason"
+                      filter = "html"
+                      rows = 2;
+                  -%]
+                </div>
+
+            </div> <!-- container end -->
+          </div> <!-- modal body end -->
+          [%-
+            INCLUDE wizard/sub/modal_footer.tt
+              left_buttons = [{
+                class   = "btn-cancel"
+                label   = "Cancel"
+                dismiss = "modal"
+              }]
+              right_buttons = [{
+                type    = "submit"
+                class   = "btn-danger btn-js-reject-request-send"
+                name    = "delete"
+                value   = user.id
+                label   = "Reject request"
+              }];
+          -%]
+        </div>
       </form>
     </div>
   </div>