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Webhook seems to not be receiving events, or something like that. #402

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chadcrowell opened this issue Sep 9, 2024 · 2 comments
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@chadcrowell
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chadcrowell commented Sep 9, 2024

Description

I have a running application with subscriptions. Subscriptions can be purchased through the front end of the site, and those show up as orders, and their payments are processed by Stripe. However, any renewals or expirations from existing subscriptions that are processed by Stripe do not feed through the webhook back to the control panel. Webhook does not show any delivery issues in its logs.

Here's a couple of screenshots showing redacted api keys, etc:
https://d.pr/i/iXoKLM
https://d.pr/i/0FG4iB

Webhook events:
https://d.pr/i/fGHPEK

My custom.php file:
https://d.pr/i/h5Q1NO

Settings:
https://d.pr/i/QmAmfe

Secondarily - Sync Orders only works when I manually delete all the existing orders from the plugin, and then run the Sync Orders tool.

Additional info

  • Craft version: 4.12.0
  • PHP version: 8.2.23
  • Database driver & version: MySQL 8.0.39
  • Plugin version: 5.5.2
  • Is SCA and Stripe Checkout enabled?: Yes
@andrelopez andrelopez self-assigned this Oct 3, 2024
@andrelopez andrelopez added the question Further information is requested label Oct 3, 2024
@andrelopez
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Hi @chadcrowell, thanks for reaching out. Do you have this issue on your local, staging, or production env?

@chadcrowell
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Production

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