Source
QA session from 2026-04-18 Meet — timestamp 3:23.
Summary
Setting a pipeline as the default pipeline should make every new conversation land automatically in its leftmost/first stage (Chatwoot-style). Today, the conversation is created but no stage is assigned — every card has to be dragged manually, which defeats the purpose of the CRM.
Davidson confirmed: "essa parte do default é algo que já era para funcionar, isso já funcionava, foi feito para isso nessa parte."
Steps to reproduce
- Configure a pipeline, mark it as default, set type
support.
- Create 4 stages (e.g., Não atendidos / Em atendimento / Aguardando / Cancelado).
- Receive a new WhatsApp message → a new conversation is created.
- Observe the Pipeline view: conversation is NOT in any stage.
Expected
New open conversations land on the first stage of the default pipeline automatically.
Acceptance criteria
Source
QA session from 2026-04-18 Meet — timestamp 3:23.
Summary
Setting a pipeline as the default pipeline should make every new conversation land automatically in its leftmost/first stage (Chatwoot-style). Today, the conversation is created but no stage is assigned — every card has to be dragged manually, which defeats the purpose of the CRM.
Davidson confirmed: "essa parte do default é algo que já era para funcionar, isso já funcionava, foi feito para isso nessa parte."
Steps to reproduce
support.Expected
New open conversations land on the first stage of the default pipeline automatically.
Acceptance criteria
open→ appears on leftmost stage of the default pipeline.