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Description
This is an extremely rare bug, as I've only encountered it once, and external reports are sparse.
At least for accounts that are reset using RPC commands, or perhaps new accounts, the game doesn't load the Chao roulette (Sprites, items, only the back button works) until the item roulette has been entered. Outrun does appear to be sending the correct data, so it may be a caching issue on the side of the game.