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Description
Environment
SaaS (https://sentry.io/)
Steps to Reproduce
When playing back recorded user sessions, the screenshot/video feed unexpectedly freezes after approximately 5 seconds, even though the breadcrumbs trail continues to log click and navigation events. Subsequent UI actions are not reflected visually.
You can find the link to the Replay here: https://sentry.zendesk.com/agent/tickets/156517
Expected Result
The session replay should continue rendering screenshots or video frames in sync with the recorded breadcrumbs, covering the entire session duration without freezing.
Actual Result
After approximately 5 seconds of playback, the visual feed freezes on the last rendered frame.
Product Area
Replays
Link
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Version
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Status
Waiting for: Product Owner