Create a document outlining best practices for effective client communication.

[swati1717]

Where to view client communications, what is the best way to communicate?

some do's and dont's
Client Communication is done through various channels such as Slack, Jira, Discord, etc. We need to create an SOP that can work as a training module for the associates on where to view the communication on each channel. with details like which spaces to view in a channel. This would help associates identify where to view the message or send a message to a specific client without the need of communicating with someone else on this.

We can also mention who is the POC for each client. What should be the best practice when sending a message or some template for when client report an issue. (some things along the lines are also added in the template page on everything space, we can link to those as well.)