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Merge pull request #3111 from hpe-dev-incubator/cms/platform/activation-and-onboarding-in-hpe-complete-care-service-itops/home
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‎content/platform/activation-and-onboarding-in-hpe-complete-care-service-itops/home.md‎

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---
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title: Activation and Onboarding in HPE Complete Care Service ITOps
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version: "1.0"
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description: Activation and Onboarding in HPE Complete Care Service ITOps
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image: /img/platforms/Greenlake.svg
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width: large
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priority: 1
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active: true
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tags:
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- hpe-complete-care-itops
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- activation-and-onboarding-in-hpe-complete-care-service-itops
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---
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<p style="font-size: 22px;">
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HPE Complete Care Service - ITOps is a feature for all service levels of HPE Complete Care. It delivers proactive services to the customers by taking a strategic approach to incident management, moving beyond monitoring and alerting to leveraging observability, automation, and artificial intelligence for IT operations (AIOps) while improving IT operational efficiencies.
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</p>
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<p style="font-size: 22px;">
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HPE Complete Care Service – ITOps is intended to help HPE Complete Care customers monitor, manage, and operate their entire IT environment regardless of the location of those IT assets – on-premises or cloud native. This service enables the visibility and control customers need to monitor and optimize performance, infrastructure operating costs and create observability of incidents and actions that drive the best outcomes for their IT business.
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</p>
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<p style="font-size: 22px;">
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One outstanding feature that comes standard with HPE Complete Care Service - ITOps is enabled by HPE OpsRamp Software, and AI-powered SaaS solution.
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</p>
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<p style="font-size: 22px;">
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Hewlett Packard Enterprise provides all HPE Complete Care Service - ITOps customers with HPE OpsRamp Software enterprise licenses that provide customers with a single pane of glass to discover, dashboard, and monitor physical assets (compute, storage, and networking resources) and virtual assets (VMs, cloud instances, storage buckets, and databases) within the HPE Complete Care Service.
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</p>
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<h3 id="learn-from-experts">Getting Started</h3>
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<p style="font-size: 22px;">Direct your IT operations teams to the activation and onboarding resources on this page to start taking full advantage today. You’ll quickly recognize the value of HPE Complete Care Service - ITOps powered by HPE OpsRamp Software and want to expand its functionality throughout your hybrid environment – including virtual machines, containers and workloads running on any manufacturer’s hardware.</p>
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<p style="font-size: 25px;">Choose between HPE-assisted or self-service activation and onboarding:</p>
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<h4 id='hpe-assisted'>HPE-Assisted Activation and Onboarding</h4>
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<p style="font-size: 24px;">Your HPE Account Service Manager (ASM) and a Global Support Remote specialist (GSR) are standing by to help guide your activation and onboarding process.</p>
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<p style="font-size: 22px;">Please engage your HPE Account Service Manager (ASM) to guide you through the following steps:</p>
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<ol id="content-list">
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<li><a href="https://forms.office.com/pages/responsepage.aspx?id=YSBbEGm2MUuSrCTTBNGV3MNwzZIB3zBHp5x5QZ1HakFURjRaWU1JRTVSSkJHRFlGSUI4SDk0STRBRC4u" target="_blank">Complete the quick setup questionnaire</a> that your ASM will share with you via email.</li>
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<li>A GSR will then be assigned to provide guidance through the onboarding and customization of your HPE Complete Care Service - ITOps command center. This may include assistance with setting up user access to resources, gateways, auto-discovery and dashboarding, customizing monitoring templates and reports, as well as setting up patching, scripting and alert automation.</li>
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</ol>
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<h4 id='self-service-activation'>Self-service Activation and Onboarding</h4>
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<p style="font-size: 24px;">Resources for onboarding, activating, and configuring the HPE Complete Care Service - ITOps:</p>
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<table id="content-table">
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<thead>
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<tr>
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<td id="table-header-cell">Video Tutorials</td>
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<td id="table-header-cell">Blog Tutorials</td>
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</tr>
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</thead>
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<tbody>
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<tr id="provisioning-activation">
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<td colspan="2" id="section-title">
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Activation and Onboarding
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</td>
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</tr>
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<tr>
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<td id="table-cell">
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<a href="https://www.youtube.com/watch?v=c0ZmdwACq2A&list=PLtS6YX0YOX4fWMwKbp9blyI1GLdXlbWjY">
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<img src="/img/stepsflex/CCITOps-video1.png" alt="Step 1 Image" style="width: 120px; height: 75px; margin: 0;">
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</a>
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<span class="video-title">Part 1: Configuring a Gateway</span>
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</td>
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<td id="table-cell" rowspan="4">
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<a href="https://developer.hpe.com/blog/self-activation-and-onboarding-in-hpe-complete-care-service-%E2%80%93-itops/">
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Self-activation and onboarding in HPE Complete Care Service - ITOps
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</a>
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</td>
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</tr>
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<tr>
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<td id="table-cell">
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<a href="https://www.youtube.com/watch?v=a1GVV-b9hCI&list=PLtS6YX0YOX4fWMwKbp9blyI1GLdXlbWjY">
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<img src="/img/stepsflex/CCITOps-video2.png" alt="Step 2 Image" style="width: 120px; height: 75px; margin: 0;">
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</a>
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<span class="video-title">Part 2: Agentless SSH integration and monitoring templates</span>
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</td>
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</tr>
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<tr>
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<td id="table-cell">
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<a href="https://www.youtube.com/watch?v=htZwkW-zG00&list=PLtS6YX0YOX4fWMwKbp9blyI1GLdXlbWjY">
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<img src="/img/stepsflex/CCITOps-video3.png" alt="Step 3 Image" style="width: 120px; height: 75px; margin: 0;">
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</a>
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<span class="video-title">Part 3: Redfish Server integration and configuration</span>
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</td>
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</tr>
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<tr>
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<td id="table-cell">
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<a href="https://www.youtube.com/watch?v=MPTq-3EA60E&list=PLtS6YX0YOX4fWMwKbp9blyI1GLdXlbWjY">
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<img src="/img/stepsflex/CCITOps-video4.png" alt="Step 4 Image" style="width: 120px; height: 75px; margin: 0;">
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</a>
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<span class="video-title">Part 4: Creating a customized dashboard</span>
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</td>
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</tr>
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</tbody>
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</table>
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<h3 id="additional-resources">Additional Resources</h3>
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<ul>
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<li><a href="https://developer.hpe.com/platform/hpe-opsramp/home/">HPE OpsRamp APIs and Integration Capabilities</a></li>
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<li><a href="https://docs.opsramp.com/">HPE OpsRamp Software documentation</a></li>
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<li><a href="https://www.youtube.com/watch?v=p0uA79qnLuk">HPE Complete Care Service - ITOps video</a></li>
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<li><a href="https://www.hpe.com/psnow/doc/a00134891enw">HPE Complete Care Service - ITOps Solution Brief</a></li>
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<li><a href="https://www.hpe.com/us/en/collaterals/collateral.a50009342enw.html">HPE Complete Care Service - ITOps Contractual Support Service.</a></li>
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<li>
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<strong>Webinar replays</strong>
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<ul>
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<li><a href="https://www.youtube.com/watch?v=qH93yD5KSL8&list=PLtS6YX0YOX4f5TyRI7jUdjm7D9H4laNlF">No More Blind Spots: How eBPF Transforms Observability</a></li>
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<li><a href="https://www.youtube.com/watch?v=VnKSnf7G4-4&list=PLtS6YX0YOX4f5TyRI7jUdjm7D9H4laNlF">From log files to AI insights: The 60-year evolution of observability and AIOps</a></li>
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<li><a href="https://www.youtube.com/watch?v=nDa_NQPbbVY&list=PLtS6YX0YOX4fWMwKbp9blyI1GLdXlbWjY">DayN+ : A new way to look at observability</a></li>
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</ul>
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</li>
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</ul>
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<h3 id="contact">Any Questions About HPE Complete Care Service - ITOps?</h3>
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<p style="font-size: 22px;">Need help getting started with the observability service in HPE Complete Care Service - ITOps? Join our <a href="https://developer.hpe.com/slack-signup/" style="font-size: 22px;">Slack Workspace</a> and start a discussion in our <a href="https://hpedev.slack.com/archives/C099G0ZBZTJ" style="font-size: 22px;">#hpe-complete-care-itops</a> Slack channel. You can also email us at <a href="mailto:[email protected]" style="font-size: 22px;">[email protected]</a>.</p>

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