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I need some help with video transcoding issues in my Immich setup. I'm running Immich v1.126.1 through Docker on Ubuntu 24.04.1. Most of my media is uploaded through the latest iOS app on my iPhone. I have also turned on hwaccel transcoding with my gtx 1060 which is also not working but i think that is not the problem here because typicly its just falling back to CPU Transcoding.
The problem is that the video transcoding job keeps failing, and some videos play without audio. I keep getting this error in my docker logs:
[Nest] 7 - 02/12/2025, 8:35:18 AM ERROR [Microservices:JobService] Unable to run job handler (videoConversion/video-conversion): Error: ffprobe exited with code 1
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x3d356060180] moov atom not found
upload/upload/eea7bbec-8789-43ff-97c2-0b200585197a/c5/28/c528d977-34b1-4f6c-acbd-3efd2dfc51d7.mp4: Invalid data found when processing input
I've made sure everything is up to date (Immich, Docker, iOS app), but the issue persists. The error mentions something about a "moov atom not found" - I'm not really sure what that means or how to fix it.
Has anyone encountered similar issues? Any tips on how to resolve this would be really helpful.
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Hi everyone,
I need some help with video transcoding issues in my Immich setup. I'm running Immich v1.126.1 through Docker on Ubuntu 24.04.1. Most of my media is uploaded through the latest iOS app on my iPhone. I have also turned on hwaccel transcoding with my gtx 1060 which is also not working but i think that is not the problem here because typicly its just falling back to CPU Transcoding.
The problem is that the video transcoding job keeps failing, and some videos play without audio. I keep getting this error in my docker logs:
[Nest] 7 - 02/12/2025, 8:35:18 AM ERROR [Microservices:JobService] Unable to run job handler (videoConversion/video-conversion): Error: ffprobe exited with code 1
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x3d356060180] moov atom not found
upload/upload/eea7bbec-8789-43ff-97c2-0b200585197a/c5/28/c528d977-34b1-4f6c-acbd-3efd2dfc51d7.mp4: Invalid data found when processing input
I've made sure everything is up to date (Immich, Docker, iOS app), but the issue persists. The error mentions something about a "moov atom not found" - I'm not really sure what that means or how to fix it.
Has anyone encountered similar issues? Any tips on how to resolve this would be really helpful.
Thanks in advance!
Magnus
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