Can't connect error

[travelmate81]

I've followed all the steps in your guidelines; however, I'm stuck - I get a " Can't connect error. Here is some input from the log file -

2025-09-16 13:10:22,225 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-16 13:10:22,225 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-16 13:10:22,225 INFO     Queue Size: Receive: 0, Send: 0
2025-09-16 13:10:22,225 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:10:28,524 INFO     Visonic 3 server has disconnected
2025-09-16 13:10:32,227 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:10:32,227 INFO     CONNECTIONS: Alarm: 1, Visonic: 0, HA: 0
2025-09-16 13:10:32,227 INFO     MODES: Disconnected Mode: True, Stealth Mode: False, Download Mode: False
2025-09-16 13:10:32,227 INFO     Queue Size: Receive: 0, Send: 0
2025-09-16 13:10:32,228 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:10:32,230 INFO     Proxy->Alarm 3 - 2232 VIS-BBA 0d b0 01 6a 00 43 a0 0a
2025-09-16 13:10:37,231 WARNING  ACK Timeout: Waiting for ACK from Alarm for msg id 2232
2025-09-16 13:10:37,232 INFO     Proxy->Alarm 3 - 2233 VIS-BBA 0d b0 01 6a 00 43 a0 0a
2025-09-16 13:10:38,526 INFO     Starting Visonic client connection for Alarm 3
2025-09-16 13:10:38,582 INFO     Connected to Visonic server on 52.58.105.181 port 5001 for 3
2025-09-16 13:10:42,231 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:10:42,231 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-16 13:10:42,231 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-16 13:10:42,232 INFO     Queue Size: Receive: 0, Send: 1
2025-09-16 13:10:42,232 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:10:42,233 WARNING  ACK Timeout: Waiting for ACK from Alarm for msg id 2233
2025-09-16 13:10:42,234 INFO     Proxy->Alarm 3 - 2234 VIS-BBA 0d b0 01 17 08 01 ff 08 ff 02 51 0f 00 43 80 0a
2025-09-16 13:10:47,235 WARNING  ACK Timeout: Waiting for ACK from Alarm for msg id 2234
2025-09-16 13:10:52,232 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:10:52,232 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-16 13:10:52,232 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-16 13:10:52,232 INFO     Queue Size: Receive: 0, Send: 0
2025-09-16 13:10:52,232 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:02,235 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:02,235 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-16 13:11:02,235 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-16 13:11:02,235 INFO     Queue Size: Receive: 0, Send: 0
2025-09-16 13:11:02,235 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:12,237 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:12,237 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-16 13:11:12,237 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-16 13:11:12,237 INFO     Queue Size: Receive: 0, Send: 0
2025-09-16 13:11:12,237 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:22,239 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:22,240 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-16 13:11:22,240 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-16 13:11:22,240 INFO     Queue Size: Receive: 0, Send: 0
2025-09-16 13:11:22,240 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:32,242 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:32,242 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-16 13:11:32,242 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-16 13:11:32,242 INFO     Queue Size: Receive: 0, Send: 0
2025-09-16 13:11:32,242 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:37,207 INFO     WATCHDOG -> Disconnecting Alarm 3 due to inactivity
2025-09-16 13:11:37,207 INFO     Alarm client 3 disconnected
2025-09-16 13:11:37,207 INFO     Stopping keepalive timer for Alarm due to no connections
2025-09-16 13:11:37,207 INFO     Visonic 3 server has disconnected
2025-09-16 13:11:42,229 INFO     Alarm client 4 connected from 192.168.50.153
2025-09-16 13:11:42,229 INFO     Started KeepAlive Timer
2025-09-16 13:11:42,229 INFO     Starting Visonic client connection for Alarm 4
2025-09-16 13:11:42,231 INFO     Proxy->Alarm 4 - 2232 VIS-ACK 0d 02 fd 0a
2025-09-16 13:11:42,243 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:42,243 INFO     CONNECTIONS: Alarm: 1, Visonic: 0, HA: 0
2025-09-16 13:11:42,243 INFO     MODES: Disconnected Mode: True, Stealth Mode: False, Download Mode: False
2025-09-16 13:11:42,243 INFO     Queue Size: Receive: 0, Send: 0
2025-09-16 13:11:42,243 INFO     -------------------------------------------------------------------------------------------
2025-09-16 13:11:42,284 INFO     Connected to Visonic server on 52.58.105.181 port 5001 for 4
2025-09-16 13:11:42,284 INFO     Proxy->Alarm 4 - 2233 VIS-BBA 0d b0 01 17 08 01 ff 08 ff 02 51 0f 00 43 80 0a
2025-09-16 13:11:47,285 WARNING  ACK Timeout: Waiting for ACK from Alarm for msg id 2233

[msp1974]

Can you tell me what your alarm is and can.you provide a full log that shows the startup and alarm connection.

[travelmate81]

I'm using the visonic powermaster 30 .

I this the logs you are looking for ?

`text error warn system array login

2025-09-22 13:39:11,427 INFO     Connected to Visonic server on 52.58.105.181 port 5001 for 51
2025-09-22 13:39:11,428 INFO     Proxy->Alarm 51 - 0100 VIS-BBA 0d b0 01 17 08 01 ff 08 ff 02 51 0f 00 43 80 0a
2025-09-22 13:39:12,587 INFO     Alarm->Visonic 51 - 0101 VIS-BBA 0d b0 03 0f 0b 19 08 0f 00 0e 01 00 01 00 87 74 43 b2 0a
2025-09-22 13:39:12,651 INFO     Visonic->Alarm 51 - 0101 VIS-ACK 0d 02 43 ba 0a
2025-09-22 13:39:12,693 INFO     Alarm->Visonic 51 - 0102 VIS-BBA 0d b0 03 51 05 ff 08 ff 00 75 43 35 0a
2025-09-22 13:39:12,756 INFO     Visonic->Alarm 51 - 0102 VIS-ACK 0d 02 43 ba 0a
2025-09-22 13:39:16,822 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:39:16,822 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:39:16,822 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:39:16,822 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:39:16,822 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:39:17,649 INFO     Visonic 51 requested to disconnect
2025-09-22 13:39:17,650 INFO     Proxy->Visonic 51 - 0103 VIS-ACK 0d 02 fd 0a
2025-09-22 13:39:26,823 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:39:26,823 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:39:26,823 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:39:26,823 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:39:26,824 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:39:36,824 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:39:36,824 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:39:36,824 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:39:36,824 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:39:36,824 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:39:46,828 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:39:46,828 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:39:46,828 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:39:46,828 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:39:46,828 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:39:56,829 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:39:56,830 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:39:56,830 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:39:56,830 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:39:56,830 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:06,830 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:06,830 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:40:06,830 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:40:06,830 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:40:06,830 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:16,836 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:16,836 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:40:16,836 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:40:16,836 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:40:16,836 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:17,712 INFO     Visonic 51 server has disconnected
2025-09-22 13:40:21,838 INFO     Proxy->Alarm 51 - 0103 VIS-BBA 0d b0 01 6a 00 43 a0 0a
2025-09-22 13:40:26,837 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:26,837 INFO     CONNECTIONS: Alarm: 1, Visonic: 0, HA: 0
2025-09-22 13:40:26,837 INFO     MODES: Disconnected Mode: True, Stealth Mode: False, Download Mode: False
2025-09-22 13:40:26,837 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:40:26,837 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:27,714 INFO     Starting Visonic client connection for Alarm 51
2025-09-22 13:40:27,766 INFO     Connected to Visonic server on 52.58.105.181 port 5001 for 51
2025-09-22 13:40:27,767 INFO     Proxy->Alarm 51 - 0104 VIS-BBA 0d b0 01 17 08 01 ff 08 ff 02 51 0f 00 43 80 0a
2025-09-22 13:40:27,804 INFO     Alarm->Visonic 51 - 0105 VIS-BBA 0d b0 03 51 05 ff 08 ff 00 76 43 34 0a
2025-09-22 13:40:27,858 INFO     Visonic->Alarm 51 - 0105 VIS-ACK 0d 02 43 ba 0a
2025-09-22 13:40:27,895 INFO     Alarm->Visonic 51 - 0106 VIS-BBA 0d b0 03 0f 0b 19 08 0f 00 0f 01 00 01 00 87 77 43 ae 0a
2025-09-22 13:40:27,949 INFO     Visonic->Alarm 51 - 0106 VIS-ACK 0d 02 43 ba 0a
2025-09-22 13:40:32,857 INFO     Visonic 51 requested to disconnect
2025-09-22 13:40:32,857 INFO     Proxy->Visonic 51 - 0107 VIS-ACK 0d 02 fd 0a
2025-09-22 13:40:36,839 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:36,839 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:40:36,839 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:40:36,839 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:40:36,839 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:46,842 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:46,842 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:40:46,842 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:40:46,842 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:40:46,842 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:56,848 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:40:56,848 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:40:56,848 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:40:56,848 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:40:56,848 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:06,849 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:06,849 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:41:06,849 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:41:06,849 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:41:06,849 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:16,854 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:16,854 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:41:16,854 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:41:16,854 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:41:16,854 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:26,860 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:26,860 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:41:26,860 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:41:26,860 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:41:26,860 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:32,910 INFO     Visonic 51 server has disconnected
2025-09-22 13:41:36,861 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:36,861 INFO     CONNECTIONS: Alarm: 1, Visonic: 0, HA: 0
2025-09-22 13:41:36,861 INFO     MODES: Disconnected Mode: True, Stealth Mode: False, Download Mode: False
2025-09-22 13:41:36,861 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:41:36,861 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:36,863 INFO     Proxy->Alarm 51 - 0107 VIS-BBA 0d b0 01 6a 00 43 a0 0a
2025-09-22 13:41:42,911 INFO     Starting Visonic client connection for Alarm 51
2025-09-22 13:41:42,966 INFO     Connected to Visonic server on 52.58.105.181 port 5001 for 51
2025-09-22 13:41:42,966 INFO     Proxy->Alarm 51 - 0108 VIS-BBA 0d b0 01 17 08 01 ff 08 ff 02 51 0f 00 43 80 0a
2025-09-22 13:41:43,030 INFO     Alarm->Visonic 51 - 0109 VIS-BBA 0d b0 03 0f 0b 19 08 0f 00 0e 01 00 01 00 87 78 43 ae 0a
2025-09-22 13:41:43,086 INFO     Visonic->Alarm 51 - 0109 VIS-ACK 0d 02 43 ba 0a
2025-09-22 13:41:43,140 INFO     Alarm->Visonic 51 - 0110 VIS-BBA 0d b0 03 51 05 ff 08 ff 00 79 43 31 0a
2025-09-22 13:41:43,196 INFO     Visonic->Alarm 51 - 0110 VIS-ACK 0d 02 43 ba 0a
2025-09-22 13:41:46,866 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:46,866 INFO     CONNECTIONS: Alarm: 1, Visonic: 1, HA: 0
2025-09-22 13:41:46,866 INFO     MODES: Disconnected Mode: False, Stealth Mode: False, Download Mode: False
2025-09-22 13:41:46,866 INFO     Queue Size: Receive: 0, Send: 0
2025-09-22 13:41:46,866 INFO     -------------------------------------------------------------------------------------------
2025-09-22 13:41:48,084 INFO     Visonic 51 requested to disconnect
2025-09-22 13:41:48,085 INFO     Proxy->Visonic 51 - 0111 VIS-ACK 0d 02 fd 0a

[travelmate81]

here is the full log file

visonic-proxy.log