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+#158 Customer Support Chat Integration
+Repo Avatar
+nathydre21/nepa
+Description*: No integrated support system. Add chat with ticketing functionality.
+
+Technical Requirements:
+
+Integrate third-party chat service (Intercom, Zendesk)
+Create ticket management system with SLA tracking
+Implement chatbot for common queries using NLP
+Add support agent dashboard with user context
+Create knowledge base integration
+Impact: Better customer support, reduced support costs
diff --git a/caching-strategy.md b/caching-strategy.md
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+#152 Redis Caching Strategy Implementation
+Repo Avatar
+nathydre21/nepa
+Description: Database performance issues under load. Implement comprehensive caching strategy using Redis.
+
+Technical Requirements:
+
+Cache user sessions and frequently accessed data
+Implement cache invalidation strategies
+Add cache warming for critical data
+Create cache monitoring and performance metrics
+Implement distributed caching across microservices
+Impact: 50-70% performance improvement, reduces database costs