Sandbox not getting callback

[perfait]

Hello. I'd really use your assistance. I'm on sandbox and everything is working fine until after the user pays. The buyer pays using STK push but no callback is made back to the website so as to complete the order.

[maukoese]

Hi, this is not a plugin error, it's a Daraja issue. Using production credentials works without a problem.

…

On Thu, Dec 2, 2021 at 12:30 AM perfait ***@***.***> wrote: Hello. I'd really use your assistance. I'm on sandbox and everything is working fine until after the user pays. The buyer pays using STK push but no callback is made back to the website so as to complete the order. — You are receiving this because you are subscribed to this thread. Reply to this email directly, view it on GitHub <#53>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ADMTCVSB2MTKV5KB5NG6ZJ3UO2HWDANCNFSM5JFQWJLQ> .

-- [image: --] Mauko Maunde [image: https://]http://mauko.co.ke

[perfait]

Thank you for your response. I love your response time. When was the last time you tried the sandbox?

[maukoese]

Tested a few minutes ago, didn't even get an STK push, although the request went through. Daraja has been having issues lately, and the API team is working to fix. I know using live credentials works without any issues.

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On Thu, Dec 2, 2021 at 11:30 AM perfait ***@***.***> wrote: Thank you for your response. I love your response time. When was the last time you tried the sandbox? — You are receiving this because you commented. Reply to this email directly, view it on GitHub <#53 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ADMTCVRKVHHEQCFBARFQSI3UO4VAZANCNFSM5JFQWJLQ> .

-- [image: --] Mauko Maunde [image: https://]http://mauko.co.ke

[perfait]

Thank you for the update

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On Thu, Dec 2, 2021, 22:01 Mauko Maunde ***@***.***> wrote: Tested a few minutes ago, didn't even get an STK push, although the request went through. Daraja has been having issues lately, and the API team is working to fix. I know using live credentials works without any issues. On Thu, Dec 2, 2021 at 11:30 AM perfait ***@***.***> wrote: > Thank you for your response. I love your response time. When was the last > time you tried the sandbox? > > — > You are receiving this because you commented. > Reply to this email directly, view it on GitHub > < #53 (comment)>, > or unsubscribe > < https://github.com/notifications/unsubscribe-auth/ADMTCVRKVHHEQCFBARFQSI3UO4VAZANCNFSM5JFQWJLQ > > . > -- [image: --] Mauko Maunde [image: https://]http://mauko.co.ke — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#53 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AMDDVPTBY4VKYCS7RAX4WOLUO6673ANCNFSM5JFQWJLQ> . Triage notifications on the go with GitHub Mobile for iOS <https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675> or Android <https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub>.

[Michez86]

Hi my site is live and am using live credentials but am not receiving any call back on my website after payment and download the product
Anyone Kindly assist?

[maukoese]

Please reach out on WhatsApp, 0705459494, I'm locked out of my Github at the moment.

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On Wed, Jan 12, 2022 at 3:22 PM Michez86 ***@***.***> wrote: Hi my site is live and am using live credentials but am not receiving any call back on my website after payment and download the product Anyone Kindly assist? — Reply to this email directly, view it on GitHub <#53 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/ADMTCVQERRTKTSDAW6W6B7DUVVXBRANCNFSM5JFQWJLQ> . You are receiving this because you commented.Message ID: ***@***.***>

-- [image: --] Mauko Maunde [image: https://]http://mauko.co.ke

[lazarus-muya]

Anyone who was able to solve this issue? Am experiencing the same problem. I cant receive callback response.
Everything else is ok.
Am on sandbox not production.

[FaddyDev]

Hey,

I encountered the same error, wondering why my callback was not being hit by safaricom because I had written code there to save the results in the database. Then I thought of testing my callback to ensure it was working well. That's when I code an error with my callback code. I fixed it and everything started working fine.

Therefore, I suggest you call your callback URL from Postman. In the body, pass parameters in the exact format as safaricom. You can use the below one. Then fix any errors encountered.

{
"Body": {
"stkCallback": {
"MerchantRequestID": "51165-189061416-3",
"CheckoutRequestID": "ws_CO_01022023215432073700123123",
"ResultCode": 0,
"ResultDesc": "The service request is processed successfully.",
"CallbackMetadata": {
"Item": [
{
"Name": "Amount",
"Value": 1
},
{
"Name": "MpesaReceiptNumber",
"Value": "RB12P0ICD8"
},
{
"Name": "Balance"
},
{
"Name": "TransactionDate",
"Value": 20230204215444
},
{
"Name": "PhoneNumber",
"Value": 254700123123
}
]
}
}
}
}

[kamnjoro]

Hey,

I encountered the same error, wondering why my callback was not being hit by safaricom because I had written code there to save the results in the database. Then I thought of testing my callback to ensure it was working well. That's when I code an error with my callback code. I fixed it and everything started working fine.

Therefore, I suggest you call your callback URL from Postman. In the body, pass parameters in the exact format as safaricom. You can use the below one. Then fix any errors encountered.

{ "Body": { "stkCallback": { "MerchantRequestID": "51165-189061416-3", "CheckoutRequestID": "ws_CO_01022023215432073700123123", "ResultCode": 0, "ResultDesc": "The service request is processed successfully.", "CallbackMetadata": { "Item": [ { "Name": "Amount", "Value": 1 }, { "Name": "MpesaReceiptNumber", "Value": "RB12P0ICD8" }, { "Name": "Balance" }, { "Name": "TransactionDate", "Value": 20230204215444 }, { "Name": "PhoneNumber", "Value": 254700123123 } ] } } } }

How were you able to resolve the issue. Any assistance will be highly appreciated.

[kamnjoro]

A Postman call to the endpoint created for reconciliation returns
"{"resultCode":1,"resultDesc":"Reconciliation failed"}"

[harsh-biz]

@FaddyDev @maukoese @perfait What data does mpesa send in your callback url because i am getting an empty dictionary in my callbackurl controller.

[mikemills254]

I have a similar problem however when I test the callback by maybe canceling the transaction it works well but when I complete the transaction there is no callback and I am on sandbox, not production

[mutisyajonathan]

As at today Feb 18,2024 safaricom daraja stkpush not calling my callback url after user responds to the prompt... anyone with solution?

[harsh-biz]

@mutisyajonathan Make sure your return url is live and is "https".

[Faustine254]

I'm stuck there after making payment, i think it's a callback issue. I'm using sandbox and https.
Does anyone have a solution?