Merge pull request #8326 from ovh/SK-1708-WEB-Emails-MXplan-How_to_create_email--how_extend_emails]-EN

BrenKt · web-flow · commit 0aa631e627eb · 2025-08-28T16:52:19.000+02:00
SK-1708-WEB-Emails-MXplan-How_to_create_email--how_extend_emails]-EN
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_creation/guide.en-gb.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_creation/guide.en-gb.md
@@ -1,9 +1,15 @@
 ---
 title: 'Creating an email address with an MX Plan solution'
 excerpt: 'Find out how to create an email address with an MX Plan solution'
-updated: 2025-04-28
+updated: 2025-08-26
 ---
 
+<style>
+.w-400 {
+  max-width:400px !important;
+}
+</style>
+
 ## Objective
 
 You have just purchased an MX Plan email solution. It allows you to benefit from email addresses associated with a domain name.
@@ -12,7 +18,10 @@ You have just purchased an MX Plan email solution. It allows you to benefit from
 
 ## Requirements
 
-- An MX Plan solution, available as part of our [Web Hosting plans](/links/web/hosting), the [100M free hosting](/links/web/domains-free-hosting) included with a domain name (activated in advance), or ordered separately as a standalone solution
+- An MX Plan solution. This is available via:
+    - A [Web Hosting](/links/web/hosting) offer.
+    - A [100M free hosting](/links/web/domains-free-hosting) included with a domain name (activated beforehand).
+    - An MX Plan solution ordered separately.
 - Access to the [OVHcloud Control Panel](/links/manager), in the `Web Cloud`{.action} section
 
 > [!primary]
@@ -24,45 +33,61 @@ You have just purchased an MX Plan email solution. It allows you to benefit from
 
 ## Instructions <a name="instructions"></a>
 
-Depending on the date your service was activated and whether it was recently migrated, you are using either the legacy version or the new version of the MX Plan solution. Before you proceed with this guide, you need to check which version you are using. 
-
 1. Log in to your [OVHcloud Control Panel](/links/manager).
 1. Open the `Web Cloud`{.action} section.
 1. Click `MX Plan`{.action}.
 1. Select the domain concerned.
+1. **Continue with the email technology used by your MX Plan service**.
 
-Continue with the next steps, depending on which version you own.
-
-|MX Plan legacy version|MX Plan new version|
-|---|---|
-|![email](images/mxplan-creation-legacy-step1.png){.thumbnail}<br> Find the solution in the "Subscription" box|![email](images/mxplan-creation-new-step1.png){.thumbnail}<br>Locate the `Server model` in the "Summary" box|
-|Go to [MX Plan legacy version](#mxplanlegacy)|Go to [MX Plan new version](#newmxplan)|
-
-### MX Plan new version <a name="newmxplan"></a>
-
-#### Access the email service management
+> [!primary]
+>
+> **Identify the email technology for your MX Plan solution.**
+>
+> Depending on the activation date of your MX Plan solution, or on a recent migration, the email technology associated with it may differ. This version is characterized by its webmail interface. To identify it:
+>
+> - In the `General information`{.action} tab, note the technology used under the **Webmail** comment in the `Subscription`{.action} box under `Webmail`{.action}.
+>
+> ![MX plan](images/technology-email.png){.thumbnail .w-400}
 
-If you are using the new version of the MX Plan solution, your display should correspond to the following image. If this section looks different for you, please double-check that you are following the right set of instructions [by referring to the information above](./#instructions).  
+### OWA and Zimbra
 
-![email](images/mxplan-creation-new-step1.png){.thumbnail}
+This section documents MX Plan offers using the **OWA** and **Zimbra** webmail technologies.
 
 #### Create an email account
 
 To set up a new email account, go to the `Email accounts`{.action} tab. The window that opens will display the email accounts that are already available, as well as those you can still create. Next, click the `Add Account`{.action} button.
 
-![email](images/mxplan-creation-new-step2.png){.thumbnail}
+![email](images/mxplan-creation-new-step2.png){.thumbnail .w-400}
 
 In the popup window, enter the following information:
 
 - **Email account**: A temporary name is already prefilled in the text box. Replace it with the name you would like for your email address (firstname.lastname, for example). The domain name for the email address is already pre-selected in the list.
+
+> [!warning]
+>
+> The name of your email address must meet the following conditions:
+>
+> - Minimum 2 characters
+> - Maximum 32 characters
+> - No accents
+> - No special characters, except for the following characters: `.`, `,`, `-` and `_`
+
 - **First name**: Enter a first name.
 - **Name**: Enter a surname.
 - **Name to display**: Enter the name you want to be displayed as a sender when you send emails from this address.
 - **Password**: Type in a password and confirm it. For security reasons, we recommend not using the same password twice and choosing one that does not contain any personal information (e.g. your surname, first name and date of birth). We also recommend renewing it regularly.
 
+> [!warning]
+>
+> The password must meet the following requirements:
+>
+> - Minimum 9 characters
+> - Maximum 30 characters
+> - No accents
+
 Once you have filled in all of the required fields, click `Next`{.action}.
 
-![email](images/mxplan-creation-new-step3.png){.thumbnail}
+![email](images/mxplan-creation-new-step3.png){.thumbnail .w-400}
 
 Next, check that all the information displayed in the summary is correct. If it is, click `Confirm`{.action}. The account you have just added will now appear in the table. You will need to wait a few minutes for the account to become available.
 
@@ -72,9 +97,20 @@ Repeat this step as necessary according to the number of accounts to create.
 
 On the [Webmail login page](/links/web/email), enter your email address and password. Then click the `Login`{.action} button.
 
-When you first log in to the webmail interface, you are prompted to set the interface language and your time zone. Your inbox will then appear. To find out how to use your email address via Outlook Web App (OWA) webmail, use our guide ["Using the Outlook Web App with an email account"](/pages/web_cloud/email_and_collaborative_solutions/using_the_outlook_web_app_webmail/email_owa).
+Select the tab corresponding to the email technology of your MX Plan solution:
 
-![email](images/mxplan-creation-new-step5.png){.thumbnail}
+> [!tabs]
+> **Zimbra**
+>>
+>> When you are logged in to the Zimbra webmail, you get the interface below. For more details, please refer to our guide on [Using the Zimbra webmail](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_zimbra).
+>>
+>>![Zimbra - interface](images/zimbra-01.png){.thumbnail .w-400}
+>>
+> **OWA**
+>>
+>> When you log in to the webmail for the first time, you are prompted to set the interface language and the time zone you are in. Your inbox will then appear. To find out how to use your email address via the Outlook Web App (OWA), please use our guide on [Using an email address via the Outlook Web App (OWA)](/pages/web_cloud/email_and_collaborative_solutions/using_the_outlook_web_app_webmail/email_owa) .
+>>
+>>![email](images/mxplan-creation-new-step5.png){.thumbnail .w-400}
 
 To view your emails using an email client, please refer to the section ["View an email account from a device"](#configdevices).
 
@@ -88,32 +124,28 @@ With a new MX Plan service, deleting an account is referred to as *resetting an
 
 In the `Email accounts`{.action} tab, click the `...`{.action} button to the right of the account you want to delete, then click `Reset this account`{.action}.
 
-![email](images/mxplan-new-reset.png){.thumbnail}
-
-### MX Plan legacy version <a name="mxplanlegacy"></a>
-
-#### Access the email service management
+![email](images/mxplan-new-reset.png){.thumbnail .w-400}
 
-If you are using the legacy version of the MX plan solution, your display should correspond to the following image. If this section looks different for you, please double-check that you are following the right set of instructions [by referring to the information above](./#instructions).
+### MX Plan Roundcube
 
-![email](images/mxplan-creation-legacy-step1.png){.thumbnail}
+This section is dedicated to MX Plan offers that use the **Roundcube** webmail technology.
 
 #### Create an email account
 
 To create a new email address, go to the `Emails`{.action} tab. The table displayed will contain all of the email accounts created as part of your MX Plan solution. Then click the `Create an email address`{.action} button.
 
-![email](images/mxplan-creation-legacy-step2.png){.thumbnail}
+![email](images/mxplan-creation-legacy-step2.png){.thumbnail .w-400}
 
 In the pop-up window, enter the following information:
 
-- **Account name**: Enter the name you want for your email address (firstname.lastname, for example). The domain name concerned is already entered by default.|  
-- **Account description**: Enter a short description that will distinguish this account from any other accounts added in the OVHcloud Control Panel.|  
-- **Account size**: Select the size of account you want. This is the available space for the account to store messages.|  
-- **Password**: Type in a password, and confirm it. For security reasons, we recommend not using the same password twice, and choosing one that does not contain any personal information (e.g. your surname, first name and date of birth). We also recommend renewing your password regularly.|
+- **Account name**: Enter the name you want for your email address (firstname.lastname, for example). The domain name concerned is already entered by default.
+- **Account description**: Enter a short description that will distinguish this account from any other accounts added in the OVHcloud Control Panel.
+- **Account size**: Select the size of account you want. This is the available space for the account to store messages.
+- **Password**: Type in a password, and confirm it. For security reasons, we recommend not using the same password twice, and choosing one that does not contain any personal information (e.g. your surname, first name and date of birth). We also recommend renewing your password regularly.
 
 Once you have filled in all of the required fields, click `Next`{.action}. 
 
-![email](images/mxplan-creation-legacy-step3.png){.thumbnail}
+![email](images/mxplan-creation-legacy-step3.png){.thumbnail .w-400}
 
 Check that all the information displayed in the summary is correct; if it is, click on `Next`{.action} again. Finally, click `Confirm`{.action} to launch the creation of the email account. You will need to wait a few minutes for it to become available.
 
@@ -125,7 +157,7 @@ On the [Webmail login page](/links/web/email), enter your email address and pass
 
 Your inbox will then appear. You can find more information in our guide on [Using your email account via the RoundCube webmail interface](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_roundcube).
 
-![email](images/mxplan-creation-legacy-step4.png){.thumbnail}
+![email](images/mxplan-creation-legacy-step4.png){.thumbnail .w-400}
 
 To view your emails using an email client, please refer to the section ["View an email account using a device"](#configdevices).
 
@@ -137,7 +169,7 @@ To view your emails using an email client, please refer to the section ["View an
 
 In the `Emails`{.action} tab, click the `...`{.action} button to the right of the account you want to delete, then click `Disable account`{.action}
 
-![email](images/mxplan-legacy-reset.png){.thumbnail}
+![email](images/mxplan-legacy-reset.png){.thumbnail .w-400}
 
 ### View an email account from a device <a name="configdevices"></a>
 
@@ -168,46 +200,65 @@ You will need to configure your email address on the device you want to use (e.g
 
 If you just need the information required to configure your email address, the settings to use are listed below:
 
-> [!alert]
+#### IMAP and POP (incoming) settings <a name="imap-pop"></a>
+
+When you choose your account type, we recommend using **IMAP** to receive emails. However, you can select **POP** as well.
+
+> [!warning]
 >
-> Check that the flag visible in the top right-hand corner of this documentation page corresponds to your country/region. **The settings below vary depending on your country/region**.
+> Please only enter the values corresponding to your location (**EUROPE** or **AMERICA/ASIA-PACIFIC**).
+
+Select the tab corresponding to your configuration type:
 
 > [!tabs]
-> **IMAP configuration (recommended)**
+> **IMAP configuration**
 >>
->> |Information|Description|
->> |---|---|
->> |Username|Enter the **full email address**|
->> |Password|Enter the password for the email account|
->> |Server (incoming)|imap.mail.ovh.net **or** ssl0.ovh.net|
->> |Port|993|
->> |Security type|SSL/TLS|
+>> - **Username**: Enter the **full** email address.
+>> - **Password**: Enter the password for the email account.
+>> - **EUROPE server (incoming)**: imap.mail.ovh.net **or** ssl0.ovh.net.
+>> - **AMERICA/ASIA-PACIFIC server (incoming)**: imap.mail.ovh.ca.
+>> - **Port**: 993.
+>> - **Security type**: SSL/TLS.
 >>
 > **POP configuration**
 >>
->> |Information|Description|
->> |---|---|
->> |Username|Enter the **full email address**|
->> |Password|Enter the password for the email account|
->> |Server (incoming)|pop.mail.ovh.net **or** ssl0.ovh.net|
->> |Port|995|
->> |Security type|SSL/TLS|
->>
-> **SMTP configuration**
->>
->> |Information|Description|
->> |---|---|
->> |Username|Enter the **full email address**|
->> |Password|Enter the password for the email account|
->> |Server (outgoing)|smtp.mail.ovh.net **or** ssl0.ovh.net|
->> |Port|465|
->> |Security type|SSL/TLS|
+>> - **Username**: Enter the **full** email address.
+>> - **Password**: Enter the password for the email account.
+>> - **EUROPE server (incoming)**: pop.mail.ovh.net **or** ssl0.ovh.net.
+>> - **AMERICA/ASIA-PACIFIC server (incoming)**: pop.mail.ovh.ca.
+>> - **Port**: 995.
+>> - **Security type**: SSL/TLS.
 
-> [!warning]
->
-> If you have any problems configuring your email address on your device, we recommend using our [configuration guides](/products/web-cloud-email-collaborative-solutions-mx-plan) or contacting the publisher of the application you are using, because you may need to make a change that is specific to the application.
->
+#### SMTP (outgoing) settings <a name="smtp"></a>
+
+Below are the **SMTP** settings to use when sending emails:
+
+**SMTP configuration**
+
+- **Username**: Enter the **full** email address.
+- **Password**: Enter the password for the email account.
+- **EUROPE server (outgoing)**: smtp.mail.ovh.net **or** ssl0.ovh.net.
+- **AMERICA/ASIA-PACIFIC server (outgoing)**: smtp.mail.ovh.ca.
+- **Port**: 465.
+- **Security type**: SSL/TLS.
+
+### Use cases
+
+**Have you used all of the email addresses included in your solution?**
+
+- Refer to [our email FAQ](pages/web_cloud/email_and_collaborative_solutions/mx_plan/faq-emails).
+- See all of our email solutions, [Zimbra](/links/web/emails-zimbra) or [Exchange](/links/web/emails) to complete your MX Plan solution on the same domain name.
+
+## Go further <a name="go-further"></a>
+
+[Using your email account via the Roundcube webmail interface](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_roundcube)
+
+[How to use Zimbra webmail](/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_zimbra)
+
+[Using the Outlook Web App with an email account](/pages/web_cloud/email_and_collaborative_solutions/using_the_outlook_web_app_webmail/email_owa)
+
+For specialised services (SEO, development, etc.), contact [OVHcloud partners](/links/partner).
+
+If you would like assistance using and configuring your OVHcloud solutions, please refer to our [support offers](/links/support).
 
-## Go further
-  
-Join our [community of users](/links/community).
+Join our [community of users](/links/community).
diff --git a/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_creation/guide.fr-fr.md b/pages/web_cloud/email_and_collaborative_solutions/mx_plan/email_creation/guide.fr-fr.md
@@ -49,7 +49,7 @@ Vous venez d'acquérir une solution e-mail MX Plan. Celle-ci vous permet de bén
 >
 > ![MX plan](images/technology-email.png){.thumbnail .w-400}
 
-### OWA et Zimbra 
+### OWA et Zimbra
 
 Cette section documente les offres MX Plan utilisant la technologie webamil **OWA** et **Zimbra**.
 
@@ -261,4 +261,4 @@ Pour des prestations spécialisées (référencement, développement, etc.), con
 
 Si vous souhaitez bénéficier d'une assistance à l'usage et à la configuration de vos solutions OVHcloud, nous vous proposons de consulter nos différentes [offres de support](/links/support).
 
-Échangez avec notre [communauté d'utilisateurs](/links/community).
+Échangez avec notre [communauté d'utilisateurs](/links/community).

Original file line number	Diff line number	Diff line change
`@@ -49,7 +49,7 @@ Vous venez d'acquérir une solution e-mail MX Plan. Celle-ci vous permet de bén`
`49`	`49`	`>`
`50`	`50`	`> ![MX plan](images/technology-email.png){.thumbnail .w-400}`
`51`	`51`
`52`		`-### OWA et Zimbra`
	`52`	`+### OWA et Zimbra`
`53`	`53`
`54`	`54`	`Cette section documente les offres MX Plan utilisant la technologie webamil OWA et Zimbra.`
`55`	`55`
`@@ -261,4 +261,4 @@ Pour des prestations spécialisées (référencement, développement, etc.), con`
`261`	`261`
`262`	`262`	`Si vous souhaitez bénéficier d'une assistance à l'usage et à la configuration de vos solutions OVHcloud, nous vous proposons de consulter nos différentes [offres de support](/links/support).`
`263`	`263`
`264`		`-Échangez avec notre [communauté d'utilisateurs](/links/community).`
	`264`	`+Échangez avec notre [communauté d'utilisateurs](/links/community).`