PayPal payout fails to some accounts

[pragadeeshraj-presidio]

I am trying to send money to a person's PayPal account via PayPal rest-api. The payout api processed without any error, but in the webhook I receive, it shows that the payout has failed and the recipient did not receive money.

I thought the problem is with the recipient account and tried to simply send money through PayPal(not payout rest-api). The recipient was able to receive money.

I am attaching the webhook response I get when it fails

{
"batch_header": {
"payout_batch_id": "5CUYYX9GRXXXX",
"batch_status": "DENIED",
"time_created": "2021-07-30T09:03:36Z",
"time_completed": "2021-07-30T09:03:39Z",
"time_closed": "2021-07-30T09:03:39Z",
"sender_batch_header": {
"sender_batch_id": "6318914d-8506-4182-be21-xxxxxxx",
"email_subject": "You have money!",
"email_message": "You received a payment. Thanks for using our service!"
},
"funding_source": "BALANCE",
"amount": {
"currency": "USD",
"value": "1.00"
},
"fees": {
"currency": "USD",
"value": "0.00"
}
},
"items": [
{
"payout_item_id": "APW3A3DKHDXXX",
"transaction_status": "FAILED",
"payout_item_fee": {
"currency": "USD",
"value": "0.00"
},
"payout_batch_id": "5CUYYX9GXXXXX",
"payout_item": {
"recipient_type": "EMAIL",
"amount": {
"currency": "USD",
"value": "1.00"
},
"receiver": "rmxxxxx@gmail.com",
"sender_item_id": "2014031400XXX",
"recipient_wallet": "PAYPAL"
},
"time_processed": "2021-07-30T09:03:39Z",
"errors": {
"name": "UNDEFINED",
"message": "Sorry, an error has occurred. For help, please contact your account manager or our Customer Service team. You can also try sending the Payout after sometime.",
"information_link": "https://developer.paypal.com/docs/api/payments.payouts-batch/#errors",
"details": [],
"links": []
},
"links": [
{
"href": "https://api.paypal.com/v1/payments/payouts-item/APW3A3DKHXXXX",
"rel": "item",
"method": "GET",
"encType": "application/json"
}
]
}
],
"links": [
{
"href": "https://api.paypal.com/v1/payments/payouts/5CUYYX9GRGX2L?page_size=1000&page=1",
"rel": "self",
"method": "GET",
"encType": "application/json"
}
]
}

I get no error message in this response. I am able to send money to other PayPal accounts via rest-apis, so the problem is not in the sender's side.

Why I am not able to send payments to some recipients via PayPal rest-api? Has anyone else got this error from webhook response which says undefined without any other details?

[aninja8]

@pragadeeshraj-presidio Could you share the PayPal debug id from your HTTP response header or the encrypted batch id?

[pragadeeshraj-presidio]

@aninja8
Debug id --> afd320607cb78
Payout batch id --> 5CUYYX9GRGX2L

[aninja8]

@pragadeeshraj-presidio Certain transactions can get declined due to risk reasons. https://developer.paypal.com/docs/api/payments.payouts-batch/v1/#error-RISK_DECLINE

Also please note the first 2XX you receive as soon as you place the request is just an acknowledgment that the payout has been accepted. The processing happens asynchronously so webhook is your source of truth.

[pragadeeshraj-presidio]

Oh ok @aninja8, I understand. Is there anyway to know what are those risk reasons? I’m just trying to collect information on what I can tell my users who do not get paid. Like what they can do with their accounts so that the payout is successful.

And I have a doubt... considering your last message I could a separate error RISK_DECLINE in the doc and also I also see one more error code UNDEFINED which I received in the webhook.
https://developer.paypal.com/docs/api/payments.payouts-batch/v1/#error-UNDEFINED

If RISK_DECLINE is the reason, I should have received the same in error rather than UNDEFINED.

It would be great and helpful if you could tell me the reasons for the error UNDEFINED.

[aninja8]

@pragadeeshraj-presidio Please raise a support ticket and they should be able to help you with specific instances.