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Privacy Policy

LukeZ edited this page Nov 27, 2024 · 3 revisions

Effective Date: 27.11.24


"Not SupportMail" aka "SupportMail Management", "the bot", "it", "him" is a private Discord bot, used mainly in the support server (ID: 1064594649668395128) to keep it running smoothly, designed to manage incidents, handle feature requests, and provide support. By using Not SupportMail, you agree to this policy.

1. Information We Collect

We collect the following types of information: User-Provided Information: Text inputs, messages (conditionally), and attachment links submitted through the bot (e.g., bug reports or feature requests). Metadata: User IDs, channel IDs, timestamps.

2. How We Use Your Information

We use the collected data to: Process and manage bug reports, feature requests, and support inquiries. Improve the bot’s functionality and resolve technical issues. We do not sell or share your data with third parties, except when required by law.

3. Data Storage and Security

Your data is stored securely and is only accessible to authorized administrators. We use reasonable measures to protect your data from unauthorized access.

4. Data Retention

We retain your data for a reasonable amount of time or until it is no longer needed. You can request deletion of your data at any time by contacting [email protected] .

5. Your Rights

You have the right to: Access the data we’ve collected about you. Request corrections or deletions. Contact us for any privacy concerns.

6. Changes to This Policy

We may update this Privacy Policy. Significant changes will be communicated in the #server-news channel (ID: 1241753480503365813). Continued use of SupportMail Management after changes are made constitutes acceptance of the updated policy.

7. Contact Information

If you have questions about this policy or wish to request data deletion, contact us at [email protected].

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