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Amazon Pay: Subscription renewal failure. #3938

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malithsen opened this issue Feb 25, 2025 · 0 comments · May be fixed by #4008
Open

Amazon Pay: Subscription renewal failure. #3938

malithsen opened this issue Feb 25, 2025 · 0 comments · May be fixed by #4008
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@malithsen
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Describe the bug
Subscriptions fails to auto-renew with the following error when using Amazon Pay:

Sorry, we are unable to process the payment at this time. Reason: You cannot confirm this PaymentIntent because it’s missing a payment method. You can either update the PaymentIntent with a payment method and then confirm it again, or confirm it again directly with a payment method or ConfirmationToken.

To Reproduce
Steps to reproduce the behavior:

  1. As a merchant, navigate to 'WooCommerce -> Settings -> Subscriptions'
  2. Enable 'Display the auto renewal toggle' and click 'Save changes' button on page bottom.
  3. As a shopper, purchase a subscription using Amazon Pay. Note the subscription ID on the confirmation page.
  4. As a merchant go to WooCommerce -> Status -> Scheduled actions and search actions by the subscriptions ID.
  5. Run the actions with the name woocommerce_scheduled_subscription_payment.
  6. Go to WooCommerce -> Orders.
  7. Note that the subscription renewal failed.
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