Checkout process taking more than 11 sec to place the order and show order confirmation

[rjwahabmughal]

Used WooCommerce with combination of WooCommerce Square and WooCommerce subscription and on checkout page time when i click on place order button and the time order confirmation screen is visible to me have a time of 11.5 to 12 sec. which is insanely high.

I want to reduce this to 3 or 4 seconds.

[rjwahabmughal]

@vikrampm1 can i get any update on this one? is there any solution to solve this problem?

[lynnjat7]

8750916-zen More info in this ticket. Extensive testing by the HE team has shown a baseline for a Square checkout, from Place Order to Thank You page, is somewhere between 8 and 9 seconds. The addition of other plugins + a page builder adds to this time for some merchants.

[develper1122]

Hi, Last update related to Slow Checkout was 3 weeks ago. Can we get any update on this ticket? When can this issue be resolved from dev side?

This delay is massively effecting our customers expectations with orders and your plugins are not compatible with Shopify and other sites that are much faster.

How does your team plan to correct this?

[vikrampm1]

Hey all, we are looking into this and will share an update on our findings soon.

[develper1122]

Hi @vikrampm1 can i get any update on this this issue please? I am waiting for your reply.

[Sidsector9]

Hi all 👋

I'm unable to reproduce this on:

• WooCommerce 9.3.3
• WooCommerce Square 4.8.2
• WooCommerce Subscription 6.8.0

For me it takes between 3-4 seconds.

Screen-2024-11-01-14415.PM.mp4

@rjwahabmughal @develper1122 can you try the following steps:

1. Deactivate all the other plugins except the 3 mentioned above
2. Switch to a default theme like Storefront
3. Test time taken for Checkout. If it is still slow then we can investigate further.

If Checkout processing time is reduced, that would indicate that the slowness is caused by some other plugins or the theme.
Test Checkout by activating the plugins one by one so that we can narrow down on the problematic plugin.

[develper1122]

Hi @Sidsector9

This is the URL for ticket that was created with WooCommerce that has all the discussion.
https://wordpress.org/support/topic/slow-woocommerce-checkout-with-square-payment-credit-card/

I and WooCommerce team are on same page related to this issue. we both got 8 to 12 seconds. with no plugin installed state. Even Woo Happiness Engineer did the testing at there side as well.

[develper1122]

@Sidsector9

for more information this is the video with no plugin on my system.

1. WooCommerce
2. WooCommerce Square
3. StoreFront Theme

https://www.loom.com/share/806eb6a115d4406c86d05d208456708b?sid=7e48a3c2-d3bb-4a85-9e13-5e7c17492bc8

also I tested this plugin combination on a test server as well. On hostinger server and got the same results. following is the video URL.
https://www.loom.com/share/1330ad26545349ddbad7f1dccdf567c5?sid=f737f3c8-c92d-460d-8658-76db5430c202

also in this ticket @lynnjat7 updated the message about there findings from WooCommerce Side. So they getting same delay that i am getting.

[Sidsector9]

Thanks for sharing the additional info @develper1122
I tested it on a live site, I am getting between 5-6 seconds with the same setup.
This will require profiling various areas of the plugin to find what is causing the slowdown.

What is weird to me is that COD is taking 5 to 8 seconds as per the thread. For me, the live site takes between 1 to 1.5 seconds.

[develper1122]

@Sidsector9 if you need anything other than video from my side I am willing to share that. We definitely just want this issue to be resolved.

Just to confirm this issue is not only on 1 server. I have tested this on multiple servers with fresh installations. And delay is there.
Also your happiness engineer tried at their side with same delay as well. I can provide you ticket number as well that i have been in contact with WooCommerce for past 2 months.