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fix(ai): reword low-confidence disclaimer (escalated to engineering) #115

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Merged
NathanTarbert merged 1 commit into from
Jul 18, 2026
Merged

fix(ai): reword low-confidence disclaimer (escalated to engineering) #115

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2 changes: 1 addition & 1 deletion packages/outpost/ai/src/formatter.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -26,7 +26,7 @@ export class ResponseFormatter {
options?: { addDisclaimer?: boolean; disclaimerText?: string },
): FormattedResponse {
const disclaimer = options?.addDisclaimer
? `> ⚠️ ${options.disclaimerText ?? 'This is an AI-generated response. A human agent will review shortly.'}\n\n`
? `> ⚠️ ${options.disclaimerText ?? 'This is an AI-generated response. A member of our team will review it shortly.'}\n\n`
: '';

const fullText = disclaimer + text;
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4 changes: 2 additions & 2 deletions packages/outpost/ai/src/pipeline.ts
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Expand Up @@ -118,8 +118,8 @@ export class AIPipeline {
const needsDisclaimer = finalConfidence !== ConfidenceLevel.HIGH;
const disclaimerText =
finalConfidence === ConfidenceLevel.LOW
? 'This is an AI-generated response with low confidence. A human agent has been notified and will follow up.'
: 'This is an AI-generated response. A human agent will verify shortly.';
? "This is an AI-generated response and may be incomplete. We've escalated this to our engineering team — someone will follow up in this thread shortly."
: 'This is an AI-generated response. A member of our team will review and follow up if needed.';

const formatted = this.formatter.format(generatedResponse.text, options.source, {
addDisclaimer: needsDisclaimer,
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