Set incident as critical priority #1073
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This UI Action script sets current incident record as priority as Critical.
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Sounds good to me! |
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Thanks Carlos
:-)
Shrikant Kulkarni
Aaditya Software Solutions
…On Tue, Oct 1, 2024 at 3:12 PM Carlos Camacho Junior < ***@***.***> wrote:
Merged #1073
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main.
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This UI Action sets current incident record as Critical priority.
When clicked
Conformation message will be displayed to the user as below
Are you sure you want to set priority as Critical?
If user selects cancel nothing will happen
If user selects confirm then
a) It sets the Priority of the current Record as 1-Critical by setting Urgency and Impact as 1-High.
b) It also sets 'assigned_to' field as 'logedin user'.
c) It also upends the description as "Priority is set to Critical by 'logedin User'".
Please note that it changes field values only on the form that is client side.
Unless you submit or update the record field values will not be updated in the database table records.
You can use this as reference to set other field values as well