Get cmdb_ci detail

[at8807602]

This script include helps to get the details of CI selected in Incident table.

[kmxo]

Hi Abhishek,

I'd use the pattern JSON to return data from the Server side. Something like this:

var GetCI_Details = Class.create();
GetCI_Details.prototype = Object.extendsObject(global.AbstractAjaxProcessor, {

    getCI: function() {
        var ci = this.getParameter("sysparm_cmdb_ci");
        var cmdb = new GlideRecord("cmdb_ci");
        cmdb.addQuery("sys_id", ci);
        cmdb.query();
        if (cmdb.next()) {

            var results = {
                "sys_id": ci,
                "name": cmdb.name.toString(),
                "asset_tag": cmdb.asset_tag.toString(),
                "serial_number": cmdb.serial_number.toString()
                
            };

            return JSON.stringify(results);

        }
    },

    type: 'GetCI_Details'
});

Then use it from a Client side (Client Script or Catalog Client Script) to populate a field like this.
You can show how to use it within your readme.md file:

function onLoad() {

    //It is Hacktoberfest'24!
    var ga = new GlideAjax('GetCI_Details');
    ga.addParam('sysparm_name', 'getCI');
    ga.addParam('sysparm_cmdb_ci', 'b4fd7c8437201000deeabfc8bcbe5dc1');
    ga.getXMLAnswer(callback);

}

function callback(answer) {
    var clearvalue; 
    if (answer) {
        var returneddata = JSON.parse(answer);
	//console.log(returneddata);
	g_form.setValue("cmdb", returneddata.name);
    } else {
        g_form.setValue("cmdb", clearvalue);
    }
}

Thank you.