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Active tickets dashboard in service portal #1147
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Merged
ashu759
merged 17 commits into
ServiceNowDevProgram:main
from
ynr-ram:Active-Tickets-Dashboard-in-Service-Potal
Oct 4, 2024
Merged
Active tickets dashboard in service portal #1147
ashu759
merged 17 commits into
ServiceNowDevProgram:main
from
ynr-ram:Active-Tickets-Dashboard-in-Service-Potal
Oct 4, 2024
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This script contains two parts, 1st part is client script and 2nd part is script include.. and this helps to lock the file till the developer completes his development, so that we can avoid concurrency issues. Ex: If a "Developer A" working on "Widget A", parallelly if "Developer B" working on "Widget B", then if Developer B moves the code to higher environment before developer A completes his development.. so it creates an issue.. to avoid these kind of concurrency issues.. we can use locking system for each record.. in the above script I shown example for widget records.
Calculate the time difference between incident creation and change implementation
…ty and the assignment group's working hours directory
…creation and related change implementation directory
ashu759
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Oct 4, 2024
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Looks Good.
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Overview
The Active Tickets Dashboard Widget displays a summary of active incidents, changes, problems, and catalog tasks assigned to the logged-in user. This widget provides a quick overview of the user's current workload, enhancing efficiency in managing tasks.
Features
Displays counts for:
Each tile is clickable, leading to a filtered list of records based on the logged-in user.
Setup Instructions
Usage
After setting up the widget, add it to the desired Service Portal page.
The widget will display the counts of active incidents, changes, problems, and catalog tasks assigned to the logged-in user.
Clicking on any tile will navigate the user to the corresponding list view with the applied filters.