Active tickets dashboard in service portal

[ynr-ram]

Overview
The Active Tickets Dashboard Widget displays a summary of active incidents, changes, problems, and catalog tasks assigned to the logged-in user. This widget provides a quick overview of the user's current workload, enhancing efficiency in managing tasks.

Features
Displays counts for:

1. Active Incidents
2. Active Changes
3. Active Problems
4. Active Catalog Tasks

Each tile is clickable, leading to a filtered list of records based on the logged-in user.

Setup Instructions

1. Create a New Widget
2. Navigate to Service Portal > Widgets in the ServiceNow application navigator.
3. Click on New to create a new widget.
4. Fill in the Name (e.g., "Active Tickets Dashboard") and select a suitable Widget Type (e.g., "Custom") and copy paste all the code into the releavant sections.

Usage
After setting up the widget, add it to the desired Service Portal page.

The widget will display the counts of active incidents, changes, problems, and catalog tasks assigned to the logged-in user.

Clicking on any tile will navigate the user to the corresponding list view with the applied filters.

[ashu759]

Looks Good.