Convert incident records to json #1149
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This script contains two parts, 1st part is client script and 2nd part is script include.. and this helps to lock the file till the developer completes his development, so that we can avoid concurrency issues. Ex: If a "Developer A" working on "Widget A", parallelly if "Developer B" working on "Widget B", then if Developer B moves the code to higher environment before developer A completes his development.. so it creates an issue.. to avoid these kind of concurrency issues.. we can use locking system for each record.. in the above script I shown example for widget records.
Calculate the time difference between incident creation and change implementation
…ty and the assignment group's working hours directory
…creation and related change implementation directory
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Overview of Converting Incident Records to JSON
The provided script fetches all active incident records from the ServiceNow database and converts them into a JSON format.
Importance of Understanding JSON in ServiceNow
In today's complex IT environments, effective data interchange between systems is crucial. JSON has become a standard format for APIs and data exchange due to its simplicity and readability. By understanding how to manipulate JSON in ServiceNow, developers can integrate more seamlessly with external applications, automate workflows, and enhance data processing capabilities. The ability to convert records into JSON format is foundational for working with REST APIs, enabling the sharing of information across platforms. Therefore, providing basic code examples that demonstrate these principles can help developers grasp the importance of JSON, fostering a deeper understanding of how to implement more complex logic in ServiceNow. This foundational knowledge is essential for anyone looking to leverage the full potential of ServiceNow's capabilities in modern IT service management.