Webex Contact Center SDK Beta Demo

This repository contains a sample application demonstrating the use of Webex Contact Center SDK Beta. It showcases how to build a simple agent desktop application with basic call control features.

Table of Contents

• Running the Application
• Features and Limitations
• Documentation
• Project Structure
• Thanks!

Running the Application

NPM Version

1. cd sample-code-npm
2. npm install
3. npm start
   This will launch Parcel and open index.html at http://localhost:1234.

CDN Version

1. cd sample-code-cdn
2. Open this folder in VS Code
3. Click the Go Live button (ensure the Live Server extension is installed)
4. Enter your access token and follow the on-screen instructions to initialize the SDK
5. For a clear-cut guide on how to use the sample app, follow the Sample App Tutorial

Features and Limitations

This demo showcases the following features:

• SDK initialization with an access token
• Agent login/logout
• Setting agent state
• Handling incoming calls
• Basic call controls (answer, decline, hold, mute, end)

Important Limitations:

• Only basic call control features are fully implemented
• Consult and transfer flows require manual destination entry and may not work as expected in all scenarios
• This is a beta SDK demonstration and some features may change in future releases

Documentation

For more detailed information:

• Refer to the Webex Contact Center SDK Beta documentation
• See the beta documentation provided with your SDK access for API details and implementation guidelines

Project Structure

• sample-code/index.html - Main HTML file for the application
• sample-code/app.js - JavaScript implementation of the agent desktop
• sample-code/styles.css - Styling for the application

Thanks!

We truly appreciate your contribution to the Webex Samples!

Made with <3 by the Webex Developer Relations Team at Cisco