Freshservice

services/Freshservice

@@ -0,0 +1,73 @@
+module AppOptics::Services
+  class Service::Freshservice < AppOptics::Services::Service
+    def receive_validate(errors)
+      success = true
+      [:service_key, :event_type, :description].each do |k|
+        if settings[k].to_s.empty?
+          errors[k] = "Is required"
+          success = false
+        end
+      end
+      success
+    end
+
+    def receive_alert_clear
+      receive_alert
+    end
+
+    def account_email
+      if payload['auth']
+        payload['auth']['email']
+      end
+    end
+
+    def receive_alert
+      raise_config_error unless receive_validate({})
+
+      fs_payload = {}
+      ['alert', 'trigger_time', 'conditions', 'violations'].each do |whitelisted|
+        fs_payload[whitelisted] = payload[whitelisted]
+      end
+      if email = account_email
+        fs_payload['account'] = email
+      end
+      alert_name = payload['alert']['name']
+      description = alert_name.blank? ? settings[:description] : alert_name
+      if payload[:triggered_by_user_test]
+        description = "[Test] " + description
+      end
+      body = {
+        :service_key => settings[:service_key],
+        :event_type => settings[:event_type],
+        :description => description,
+        :details => fs_payload
+      }
+
+      body[:event_type] = payload[:clear] ? "resolve" : "trigger"
+
+      if payload[:triggered_by_user_test]
+        body[:details][:note] = test_alert_message()
+      end
+      if payload[:alert][:version] == 1
+        body[:details][:metric_url] = payload_link(payload)
+      end
+      body[:details][:alert_url] = alert_link(payload)
+      unless payload['alert']['runbook_url'].blank?
+        body[:details][:runbook_url] = payload['alert']['runbook_url']
+      end
+
+      unless payload['alert']['description'].blank?
+        body[:details][:description] = payload['alert']['description']
+      end
+
+      keys = [settings[:incident_key], payload[:incident_key]].compact
+      if keys.size > 0
+        body[:incident_key] = keys.join("-")
+      end
+
+      url = "https://geekfactory.alerts.freshservice.com/integrations/3684/alerts?auth-key=eyJhbGciOiJIUzI1NiJ9.eyJhX2lkIjo2Nzc3LCJhcF9pZCI6NTE3OSwic19pZCI6NSwidHMiOjE2NDQyNDE1NTIuNTAwNjM0NH0.-4oCpz2DCGfxuJCV3P4Dawfadp67luO7FJ_eFMjUft4"
+
+      http_post url, body, 'Content-Type' => 'application/json'
+    end
+  end
+end