📫 [email protected]

👋 Hi there! I'm a Technical Support Specialist passionate about empowering users, solving technical challenges, and delivering top-tier customer service. I believe that empathy and relationship-building are key to exceptional support.

💡 I enjoy teaching and motivating users to become self-sufficient problem solvers, providing them with the knowledge and tools they need to succeed.

🔧 My expertise spans hardware, networking, cloud computing, and cybersecurity, and I’m always upskilling to stay ahead in the tech world.

🎓 Currently: Working as a Cybersecurity & Networking Teaching Assistant at TKH, where I help students gain hands-on experience in networking, cybersecurity, and cloud technologies.

✅ Computer hardware upgrades & troubleshooting
✅ OS & software installation (Linux, Windows, macOS)
✅ Network topology design & cabling (CAT5 & CAT6)
✅ Configuring Routers, Switches, Firewalls (Cisco IOS)
✅ Windows Server Administration

✅ AWS: EC2, VPC, S3, IAM, Route 53, etc.
✅ Cybersecurity Fundamentals & Tools: Kali Linux, Nmap, Wireshark, Metasploit, Nessus, Splunk, Snort, Suricata, PfSense

🛡️ AWS Cloud Practitioner 🛡️ Cisco CCENT 🛡️ CompTIA Network+ 🛡️ MCSA (Windows Server 2016)
🛡️ CompTIA A+
🛡️ Cisco Computer Hardware Basics (Badge) 📜 Cisco CCNA (Badge)
📜 Cisco Operating System Basics (Badge)
📜 AWS Educate Getting Started with Cloud Ops (Badge)
📜 AWS Educate Getting Started with Compute (Badge)

In my free time, I enjoy exploring the streets with my camera, capturing candid moments that tell compelling stories. Street photography allows me to freeze raw emotions—joy, sorrow, and excitement—in a single frame, offering a glimpse into everyday life.

Beyond photography, I love striking up conversations with strangers, learning about their journeys, and adding a human connection to my work. Every photo is more than just an image—it's a story waiting to be told.

Check out my photography collection here: f1.4streetphotog

🔭 Participated in the Cybersecurity Training Range Project at The Knowledge House.

Designed and implemented a cloud-based cybersecurity training range using AWS. This project provides a scalable, secure, and hands-on learning environment for future cohorts and potential corporate training programs.

• Infrastructure: Built on AWS with EC2, VPC, IAM, and Security Groups.
• Security: Implemented NACLS, WAF, and IAM policies for access control.
• Automation & Monitoring: Used AWS Lambda, CloudWatch, and Trusted Advisor for automation and optimization.
• Scalability: Configured Auto Scaling Groups and Load Balancers to ensure high availability.
• Networking: Designed private/public subnets and enforced security best practices.

• 🌱 I’m currently learning Cybersecurity Networking at The Knowledge House
• 📫 How to reach me: [email protected]
• ⚡ Fun fact: I roam around New York City and other cities taking photos street life moments of people. I'm an amateur street photographer who has a heart for telling stories one snap shot at a split of a second.