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Merged
merged 1 commit into from
Oct 27, 2025
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Merged

[HLAPI] Add Service Level Management #21537

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97 changes: 97 additions & 0 deletions src/Glpi/Api/HL/Controller/ITILController.php
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Original file line number Diff line number Diff line change
Expand Up @@ -62,6 +62,8 @@
use ITILFollowup;
use ITILSolution;
use Location;
use OLA;
use OlaLevel;
use Planning;
use PlanningEventCategory;
use PlanningExternalEvent;
Expand All @@ -71,6 +73,8 @@
use RecurrentChange;
use RequestType;
use Session;
use SLA;
use SlaLevel;
use TaskCategory;
use Ticket;
use TicketRecurrent;
Expand Down Expand Up @@ -202,6 +206,39 @@ public static function getRawKnownSchemas(): array
'type' => Doc\Schema::TYPE_INTEGER,
'readOnly' => true,
],
'begin_waiting_date' => [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_STRING,
'readOnly' => true,
'format' => Doc\Schema::FORMAT_STRING_DATE_TIME,
],
'waiting_duration' => [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_INTEGER,
'readOnly' => true,
'description' => 'Total waiting duration in seconds',
],
'resolution_duration' => [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_INTEGER,
'readOnly' => true,
'x-field' => 'solve_delay_stat',
'description' => 'Total resolution duration in seconds',
],
'close_duration' => [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_INTEGER,
'readOnly' => true,
'x-field' => 'close_delay_stat',
'description' => 'Total close duration in seconds',
],
'resolution_date' => [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_STRING,
'format' => Doc\Schema::FORMAT_STRING_DATE_TIME,
'readOnly' => true,
'x-field' => 'time_to_resolve',
],
'date_creation' => ['type' => Doc\Schema::TYPE_STRING, 'format' => Doc\Schema::FORMAT_STRING_DATE_TIME],
'date_mod' => ['type' => Doc\Schema::TYPE_STRING, 'format' => Doc\Schema::FORMAT_STRING_DATE_TIME],
'date' => ['type' => Doc\Schema::TYPE_STRING, 'format' => Doc\Schema::FORMAT_STRING_DATE_TIME],
Expand Down Expand Up @@ -388,6 +425,66 @@ public static function getRawKnownSchemas(): array
'type' => Doc\Schema::TYPE_STRING,
];
$schemas[$itil_type]['properties']['request_type'] = self::getDropdownTypeSchema(class: RequestType::class, full_schema: 'RequestType');

// SLA/OLA Properties
$schemas[$itil_type]['properties']['take_into_account_date'] = [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_STRING,
'format' => Doc\Schema::FORMAT_STRING_DATE_TIME,
'readOnly' => true,
'x-field' => 'takeintoaccountdate',
];
$schemas[$itil_type]['properties']['take_into_account_duration'] = [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_INTEGER,
'readOnly' => true,
'description' => 'Total take into account duration in seconds',
'x-field' => 'takeintoaccount_delay_stat',
];
$schemas[$itil_type]['properties']['sla_ttr'] = self::getDropdownTypeSchema(class: SLA::class, field: 'slas_id_ttr', full_schema: 'SLA') + ['x-version-introduced' => '2.1.0'];
$schemas[$itil_type]['properties']['sla_tto'] = self::getDropdownTypeSchema(class: SLA::class, field: 'slas_id_tto', full_schema: 'SLA') + ['x-version-introduced' => '2.1.0'];
$schemas[$itil_type]['properties']['ola_ttr'] = self::getDropdownTypeSchema(class: OLA::class, field: 'olas_id_ttr', full_schema: 'OLA') + ['x-version-introduced' => '2.1.0'];
$schemas[$itil_type]['properties']['ola_tto'] = self::getDropdownTypeSchema(class: OLA::class, field: 'olas_id_tto', full_schema: 'OLA') + ['x-version-introduced' => '2.1.0'];
$schemas[$itil_type]['properties']['sla_level_ttr'] = self::getDropdownTypeSchema(class: SlaLevel::class, field: 'slalevels_id_ttr', full_schema: 'SLALevel') + ['x-version-introduced' => '2.1.0'];
$schemas[$itil_type]['properties']['ola_level_ttr'] = self::getDropdownTypeSchema(class: OlaLevel::class, field: 'olalevels_id_ttr', full_schema: 'OLALevel') + ['x-version-introduced' => '2.1.0'];
$schemas[$itil_type]['properties']['sla_waiting_duration'] = [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_INTEGER,
'readOnly' => true,
'description' => 'Total SLA waiting duration in seconds',
];
$schemas[$itil_type]['properties']['ola_waiting_duration'] = [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_INTEGER,
'readOnly' => true,
'description' => 'Total OLA waiting duration in seconds',
];
$schemas[$itil_type]['properties']['ola_ttr_begin_date'] = [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_STRING,
'readOnly' => true,
'format' => Doc\Schema::FORMAT_STRING_DATE_TIME,
];
$schemas[$itil_type]['properties']['ola_tto_begin_date'] = [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_STRING,
'readOnly' => true,
'format' => Doc\Schema::FORMAT_STRING_DATE_TIME,
];
$schemas[$itil_type]['properties']['internal_resolution_date'] = [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_STRING,
'format' => Doc\Schema::FORMAT_STRING_DATE_TIME,
'readOnly' => true,
'x-field' => 'internal_time_to_resolve',
];
$schemas[$itil_type]['properties']['internal_take_into_account_date'] = [
'x-version-introduced' => '2.1.0',
'type' => Doc\Schema::TYPE_STRING,
'format' => Doc\Schema::FORMAT_STRING_DATE_TIME,
'readOnly' => true,
'x-field' => 'internal_time_to_own',
];
}
if ($itil_type === Ticket::class || $itil_type === Change::class) {
$schemas[$itil_type]['properties']['global_validation'] = [
Expand Down
119 changes: 119 additions & 0 deletions src/Glpi/Api/HL/Controller/SetupController.php
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Original file line number Diff line number Diff line change
Expand Up @@ -36,8 +36,10 @@
namespace Glpi\Api\HL\Controller;

use AuthLDAP;
use Calendar;
use CommonDBTM;
use Config;
use Entity;
use Glpi\Api\HL\Doc as Doc;
use Glpi\Api\HL\Middleware\ResultFormatterMiddleware;
use Glpi\Api\HL\ResourceAccessor;
Expand All @@ -46,6 +48,11 @@
use Glpi\Http\JSONResponse;
use Glpi\Http\Request;
use Glpi\Http\Response;
use OLA;
use OlaLevel;
use SLA;
use SlaLevel;
use SLM;

#[Route(path: '/Setup', tags: ['Setup'])]
final class SetupController extends AbstractController
Expand All @@ -54,6 +61,70 @@ public static function getRawKnownSchemas(): array
{
global $DB;

$base_la_properties = [
'id' => [
'type' => Doc\Schema::TYPE_INTEGER,
'format' => Doc\Schema::FORMAT_INTEGER_INT64,
'readOnly' => true,
],
'name' => ['type' => Doc\Schema::TYPE_STRING],
'slm' => self::getDropdownTypeSchema(class: SLM::class, full_schema: 'SLM'),
'entity' => self::getDropdownTypeSchema(class: Entity::class, full_schema: 'Entity'),
'is_recursive' => ['type' => Doc\Schema::TYPE_BOOLEAN],
'type' => [
'type' => Doc\Schema::TYPE_INTEGER,
'enum' => [SLM::TTR, SLM::TTO],
'description' => <<<EOT
- 0: Time to resolve (TTR)
- 1: Time to own (TTO)
EOT,
],
'comment' => ['type' => Doc\Schema::TYPE_STRING],
'time' => [
'type' => Doc\Schema::TYPE_INTEGER,
'x-field' => 'number_time',
'description' => 'Time in the unit defined by the time_unit property',
],
'time_unit' => [
'type' => Doc\Schema::TYPE_STRING,
'enum' => ['minute', 'hour', 'day', 'month'],
'description' => 'Unit of time for the time property',
],
'use_ticket_calendar' => ['type' => Doc\Schema::TYPE_BOOLEAN],
'calendar' => self::getDropdownTypeSchema(class: Calendar::class, full_schema: 'Calendar'),
'end_of_working_day' => [
'type' => Doc\Schema::TYPE_BOOLEAN,
'description' => 'Whether the time computation will target the end of the working day',
],
'date_creation' => ['type' => Doc\Schema::TYPE_STRING, 'format' => Doc\Schema::FORMAT_STRING_DATE_TIME],
'date_mod' => ['type' => Doc\Schema::TYPE_STRING, 'format' => Doc\Schema::FORMAT_STRING_DATE_TIME],
];

$base_la_level_properties = [
'id' => [
'type' => Doc\Schema::TYPE_INTEGER,
'format' => Doc\Schema::FORMAT_INTEGER_INT64,
'readOnly' => true,
],
'uuid' => [
'type' => Doc\Schema::TYPE_STRING,
'pattern' => Doc\Schema::PATTERN_UUIDV4,
'readOnly' => true,
],
'name' => ['type' => Doc\Schema::TYPE_STRING],
'entity' => self::getDropdownTypeSchema(class: Entity::class, full_schema: 'Entity'),
'is_recursive' => ['type' => Doc\Schema::TYPE_BOOLEAN],
'execution_time' => [
'type' => Doc\Schema::TYPE_INTEGER,
'readOnly' => true,
],
'operator' => [
'type' => Doc\Schema::TYPE_STRING,
'enum' => ['AND', 'OR'],
'x-field' => 'match',
],
];

return [
'LDAPDirectory' => [
'x-version-introduced' => '2.0',
Expand Down Expand Up @@ -145,6 +216,54 @@ public static function getRawKnownSchemas(): array
},
],
],
'SLM' => [
'x-version-introduced' => '2.1.0',
'x-itemtype' => SLM::class,
'type' => Doc\Schema::TYPE_OBJECT,
'properties' => [
'id' => [
'type' => Doc\Schema::TYPE_INTEGER,
'format' => Doc\Schema::FORMAT_INTEGER_INT64,
'readOnly' => true,
],
'name' => ['type' => Doc\Schema::TYPE_STRING],
'entity' => self::getDropdownTypeSchema(class: Entity::class, full_schema: 'Entity'),
'is_recursive' => ['type' => Doc\Schema::TYPE_BOOLEAN],
'comment' => ['type' => Doc\Schema::TYPE_STRING],
'use_ticket_calendar' => ['type' => Doc\Schema::TYPE_BOOLEAN],
'calendar' => self::getDropdownTypeSchema(class: Calendar::class, full_schema: 'Calendar'),
'date_creation' => ['type' => Doc\Schema::TYPE_STRING, 'format' => Doc\Schema::FORMAT_STRING_DATE_TIME],
'date_mod' => ['type' => Doc\Schema::TYPE_STRING, 'format' => Doc\Schema::FORMAT_STRING_DATE_TIME],
],
],
'SLA' => [
'x-version-introduced' => '2.1.0',
'x-itemtype' => SLA::class,
'type' => Doc\Schema::TYPE_OBJECT,
'properties' => $base_la_properties,
],
'OLA' => [
'x-version-introduced' => '2.1.0',
'x-itemtype' => OLA::class,
'type' => Doc\Schema::TYPE_OBJECT,
'properties' => $base_la_properties,
],
'SLALevel' => [
'x-version-introduced' => '2.1.0',
'x-itemtype' => SlaLevel::class,
'type' => Doc\Schema::TYPE_OBJECT,
'properties' => $base_la_level_properties + [
'sla' => self::getDropdownTypeSchema(class: SLA::class, full_schema: 'SLA'),
],
],
'OLALevel' => [
'x-version-introduced' => '2.1.0',
'x-itemtype' => OlaLevel::class,
'type' => Doc\Schema::TYPE_OBJECT,
'properties' => $base_la_level_properties + [
'ola' => self::getDropdownTypeSchema(class: OLA::class, full_schema: 'OLA'),
],
],
];
}

Expand Down
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