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Rollback Plan

If a change needs to be reverted, we will publish an updated version of the library.

Changes to Security Controls

Are there any changes to security controls (access controls, encryption, logging) in this pull request? If so, explain.

Description

Add cross-channel behavior support to aws_connect_routing_profile resource and data source

Relations

Closes #35018

References

https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateRoutingProfile.html
https://docs.aws.amazon.com/connect/latest/APIReference/API_UpdateRoutingProfileConcurrency.html

Output from Acceptance Testing

% make t K=connect T=TestAccConnect_serial/RoutingProfile/crossChannelBehavior
make: Verifying source code with gofmt...
==> Checking that code complies with gofmt requirements...
make: Running acceptance tests on branch: 🌿 r/aws_connect_routing_profile 🌿...
TF_ACC=1 go1.24.8 test ./internal/service/connect/... -v -count 1 -parallel 20 -run='TestAccConnect_serial/RoutingProfile/crossChannelBehavior'  -timeout 360m -vet=off
2025/10/21 19:08:59 Creating Terraform AWS Provider (SDKv2-style)...
2025/10/21 19:08:59 Initializing Terraform AWS Provider (SDKv2-style)...
=== RUN   TestAccConnect_serial
=== PAUSE TestAccConnect_serial
=== CONT  TestAccConnect_serial
=== RUN   TestAccConnect_serial/RoutingProfile
=== RUN   TestAccConnect_serial/RoutingProfile/crossChannelBehavior
--- PASS: TestAccConnect_serial (186.41s)
    --- PASS: TestAccConnect_serial/RoutingProfile (186.41s)
        --- PASS: TestAccConnect_serial/RoutingProfile/crossChannelBehavior (186.41s)
PASS
ok      github.com/hashicorp/terraform-provider-aws/internal/service/connect    191.755s

@its2shar its2shar requested a review from a team as a code owner October 21, 2025 13:49
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@github-actions github-actions bot added prioritized Part of the maintainer teams immediate focus. To be addressed within the current quarter. documentation Introduces or discusses updates to documentation. tests PRs: expanded test coverage. Issues: expanded coverage, enhancements to test infrastructure. service/connect Issues and PRs that pertain to the connect service. size/L Managed by automation to categorize the size of a PR. labels Oct 21, 2025
@jar-b jar-b added the rnd-ind-provider rnd-ind-provider label Oct 27, 2025
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github-actions bot commented Nov 5, 2025

Warning

This Issue has been closed, meaning that any additional comments are much easier for the maintainers to miss. Please assume that the maintainers will not see them.

Ongoing conversations amongst community members are welcome, however, the issue will be locked after 30 days. Moving conversations to another venue, such as the AWS Provider forum, is recommended. If you have additional concerns, please open a new issue, referencing this one where needed.

@subham-ibmhc
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Closing this PR. I will open a fresh PR with the changes discussed.

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github-actions bot commented Dec 6, 2025

I'm going to lock this pull request because it has been closed for 30 days ⏳. This helps our maintainers find and focus on the active issues.
If you have found a problem that seems related to this change, please open a new issue and complete the issue template so we can capture all the details necessary to investigate further.

@github-actions github-actions bot locked as resolved and limited conversation to collaborators Dec 6, 2025
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Labels

documentation Introduces or discusses updates to documentation. prioritized Part of the maintainer teams immediate focus. To be addressed within the current quarter. rnd-ind-provider rnd-ind-provider service/connect Issues and PRs that pertain to the connect service. size/L Managed by automation to categorize the size of a PR. tests PRs: expanded test coverage. Issues: expanded coverage, enhancements to test infrastructure.

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Successfully merging this pull request may close these issues.

[Enhancement]: Add support for concurrency cross channel behaviour to aws_connect_routing_profile

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