Customer Support Ticket Processor

An intelligent customer support ticket processing system implementing four key agentic design patterns.

Patterns Implemented

1. Prompt Chaining: Preprocessing → Classification → Response Generation
2. Routing: Technical, Billing, General, and Complaint branches
3. Parallelization: Concurrent sentiment analysis, keyword extraction, priority scoring
4. Reflection: Self-improvement with iterative refinement

Setup

1. Install Python 3.8+
2. Install dependencies: pip install -r requirements.txt
3. Get API key from https://openrouter.ai/keys
4. Add to .env: OPENROUTER_API_KEY=your-key
5. Run: python main.py

Git Flow

• master: Stable production code
• develop: Active development branch

Output Example

Processing Ticket #1 Original: hi my app keeps crashing...

PROMPT CHAINING Cleaned: Hello, my app keeps crashing... Category: technical

ROUTING Branch: TECHNICAL

PARALLELIZATION Priority: high

REFLECTION Iteration 1: Score 7 Iteration 2: Score 8 FINAL RESPONSE: [Improved response]