I'm a motivated IT support trainee currently transitioning into cybersecurity. I have hands-on practice using tools like:
- 🎫 Spiceworks – for help desk ticketing simulation
- 🖥️ AnyDesk – for remote troubleshooting simulations
- 🪟 Windows 11 & Microsoft 365 – for user support, updates, and system troubleshooting
Currently deepening my skills with:
- ☁️ AWS Cloud Fundamentals – EC2, IAM, S3, CLI, security basics
- 🐍 Python – scripting for automation and cybersecurity tasks
- 🔐 Security Labs – threat detection, log analysis, antivirus testing
🎯 My long-term goal is to become a Cybersecurity Analyst working in a SOC environment.
- Help Desk Tools: Spiceworks, AnyDesk
- System Support: Windows 11, Microsoft 365, Microsoft Defender
- Networking: TCP/IP, DNS, DHCP,
ipconfig,tracert,nslookup - Cloud: AWS (EC2, S3, IAM basics)
- Scripting: Python (in progress – automation & security tasks)
- Soft Skills: Clear communication, problem-solving, professionalism under pressure
- Installed and configured AnyDesk on multiple devices for remote support simulations.
- Provided simulated user assistance for connectivity issues and software installation.
- Practiced user account management, updates, and troubleshooting system errors.
- Tested Microsoft Defender antivirus with EICAR test files to observe detection behavior.
- Diagnosed connectivity issues using
ipconfig,ping,nslookup,tracert, etc. - Simulated real-world issues like DNS failure and slow network responses.
- Simulated common user issues using Microsoft Outlook, Teams, Excel, and OneDrive.
- Troubleshot Zoom meetings for audio, video, and screen-sharing problems.
- Maintained a help desk journal for tracking issues and troubleshooting steps.
- Created repeatable guides for common problems (e.g., Wi-Fi issues, Outlook errors).
🛡️ Always learning. Always securing. On a mission to defend and grow.