NAS-136285 / 25.10 / system.supported

src/middlewared/middlewared/api/v25_10_0/system_product.py

@@ -16,6 +16,8 @@
     "SystemVersionResult",
     "SystemVersionShortArgs",
     "SystemVersionShortResult",
+    "SystemSupportedArgs",
+    "SystemSupportedResult",
 )
 
 
@@ -65,3 +67,11 @@ class SystemVersionShortArgs(BaseModel):
 
 class SystemVersionShortResult(BaseModel):
     result: str
+
+
+class SystemSupportedArgs(BaseModel):
+    pass
+
+
+class SystemSupportedResult(BaseModel):
+    result: bool

src/middlewared/middlewared/plugins/support.py

@@ -164,11 +164,13 @@ async def new_ticket(self, job, data):
         For Community Edition, `criticality`, `environment`, `phone`, `name`, and `email` attributes are not required.
         For Enterprise, `token` and `type` attributes are not required.
         """
-
         vendor = await self.middleware.call('system.vendor.name')
         if vendor:
             raise CallError(f'Support is not available for this product ({vendor})', errno.EINVAL)
 
+        if not await self.middleware.call('system.supported'):
+            raise CallError('This TrueNAS build is not supported', errno.EINVAL)
+
         await self.middleware.call('network.general.will_perform_activity', 'support')
 
         job.set_progress(1, 'Gathering data')

src/middlewared/middlewared/plugins/system/product.py

@@ -21,6 +21,8 @@
     SystemVersionResult,
     SystemVersionShortArgs,
     SystemVersionShortResult,
+    SystemSupportedArgs,
+    SystemSupportedResult,
 )
 from middlewared.plugins.truenas import EULA_PENDING_PATH
 from middlewared.service import CallError, private, Service, ValidationError
@@ -220,6 +222,17 @@ async def feature_enabled(self, name):
             return True
         return False
 
+    @api_method(
+        SystemSupportedArgs,
+        SystemSupportedResult,
+        roles=['SYSTEM_PRODUCT_READ']
+    )
+    async def supported(self):
+        """
+        Return whether the current product is supported
+        """
+        return sw_info()['supported']
+
 
 async def hook_license_update(middleware, prev_product_type, *args, **kwargs):
     if prev_product_type != 'ENTERPRISE' and await middleware.call('system.product_type') == 'ENTERPRISE':

src/middlewared/middlewared/utils/__init__.py

@@ -653,6 +653,7 @@ def sw_info():
             'version': version,
             'fullname': f'{BRAND}-{version}',
             'buildtime': manifest['buildtime'],
+            'supported': manifest['supported'],
         }