Lead, Tech Support & Product Manager at Ollyo | WordPress Expert | Product Strategy | Technical Support | Customer Success

I’m a Product Manager and Technical Support Lead with 6+ years of experience managing WordPress-based products like Tutor LMS, Droip, and WP Crowdfunding. I combine product strategy, user feedback analysis, and hands-on technical expertise to deliver products that solve real customer problems while ensuring smooth, scalable support operations.

Currently at Ollyo, I lead a dynamic support team while also managing product roadmaps, prioritizing features, and coordinating releases. I focus on turning user feedback and support data into actionable improvements, bridging the gap between customer needs, technical feasibility, and product growth.

I specialize in plugin/theme debugging, performance optimization, and end-to-end product problem solving, alongside strong knowledge of hosting/server management including cPanel, WHM, Apache, NGINX, PHP, MySQL, and DNS.

• Product Management & Roadmapping
• Technical Support Leadership & Customer Success
• WordPress Plugin & Theme Development
• Troubleshooting & Debugging Complex Issues
• Hosting & Server Management (cPanel, WHM, Apache, NGINX, DNS, PHP, MySQL)
• Workflow Automation & Process Improvement
• Data-Driven Decision Making
• Team Mentoring & Knowledge Base Management

PHP, MySQL, JavaScript, Git, SSH, cPanel/WHM, Cloudflare, LiteSpeed, NGINX, Jira, Help Scout, Intercom, Slack, Figma

Outside of work, I’m a photography and travel enthusiast, always seeking new perspectives. My experiences inspire creativity, problem-solving, and innovative thinking in the tech and product space.

I'm always open to connecting with like-minded professionals and enthusiasts. Reach out through any of the channels below:

Thank you for stopping by! Feel free to explore my repositories and don’t hesitate to reach out if you'd like to collaborate or chat about tech, product development, or photography.