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The engagement score combines two metrics with equal weighting (50% each - we can discuss tweaking all the parameters of course)
Reliability Score (0-100%): Measures the percentage of assigned PRs where the reviewer actually engaged (commented, reviewed, ...) versus total PRs assigned to them.
Speed Score (0-100%): Evaluates how quickly reviewers respond after being assigned. Uses median response time across all their assignments, score ranging from:
Response times exclude weekends / only counts business days (GMT)
Final engagement score = (0.5 × reliability) + (0.5 × speed)