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UI Action - Send Notification to assigned user #1075

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UI Action - Send Notification to assigned user #1075

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Create script.js
shridk Oct 1, 2024
cf225b4
Create readme
shridk Oct 1, 2024
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6 changes: 6 additions & 0 deletions UI Actions/Send Notification to assigned user/readme
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This file needs to be a markdown record: readme.md

I'd also suggest giving additional advice on how to create the UI Action

Original file line number Diff line number Diff line change
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UI Action - Send Notification to assigned user

This UI Action adds a button that, when clicked, sends an email to the assigned user.
This is Server side script and creates a record in the table 'sys_email' with Email Body, Email Subject and Email Recipients.

When clicked on the form button, it will send notification to the assigned to user.
9 changes: 9 additions & 0 deletions UI Actions/Send Notification to assigned user/script.js
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Original file line number Diff line number Diff line change
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//Server Side Script to send notification to the assigned to user

var gr_sys_email = new GlideRecord('sys_email');
gr_sys_email.initialize();
gr_sys_email.type = 'send-ready';
gr_sys_email.subject = 'UI Action Notification from Incident ' + current.number;
gr_sys_email.recipients = current.assigned_to.email;
gr_sys_email.body = 'As the incident ' + current.number + ' is assigned to you, this UI Action Notification has been sent. Please review the incident.';
Comment on lines +5 to +8
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I'd suggest updating to use the setter and getter methods

gr_sys_email.setValue('field_name', value);
current.getValue('field_name');

This avoids type casting

gr_sys_email.insert();
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