Automated incident categorization based on keywords #1109
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This script contains two parts, 1st part is client script and 2nd part is script include.. and this helps to lock the file till the developer completes his development, so that we can avoid concurrency issues. Ex: If a "Developer A" working on "Widget A", parallelly if "Developer B" working on "Widget B", then if Developer B moves the code to higher environment before developer A completes his development.. so it creates an issue.. to avoid these kind of concurrency issues.. we can use locking system for each record.. in the above script I shown example for widget records.
Calculate the time difference between incident creation and change implementation
…ty and the assignment group's working hours directory
…creation and related change implementation directory
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This Business Rule will automatically categorize incidents based on the defined keywords when a new incident is created.
Setting Up the Business Rule
Name: Automated Incident Categorization
Table: Incident [incident]
When: Before
Insert: Checked