Automated incident categorization based on keywords

Business Rules/Automated Incident Categorization Based on Keywords/Automated Incident Categorization Based on Keywords.js

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+(function() {
+    var keywordCategoryMap = {
+        'network': 'Network Issues',
+        'server': 'Server Issues',
+        'database': 'Database Issues',
+        'application': 'Application Issues',
+        'login': 'User Access Issues',
+        'password': 'User Access Issues',
+        'error': 'General Errors',
+        'crash': 'Application Issues',
+        'slow': 'Performance Issues',
+    };
+
+    function categorizeIncident(shortDescription, description) {
+        var combinedText = (shortDescription + ' ' + description).toLowerCase();
+
+        for (var keyword in keywordCategoryMap) {
+            if (combinedText.indexOf(keyword) !== -1) {
+                return keywordCategoryMap[keyword]; 
+            }
+        }
+        return 'Uncategorized'; 
+
+    if (current.operation() === 'insert') {
+        var category = categorizeIncident(current.short_description, current.description);
+        current.category = category; 
+        current.update();
+
+        gs.info('Incident ' + current.number + ' categorized as: ' + category);
+    }
+})();

Business Rules/Automated Incident Categorization Based on Keywords/readme.md

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+**Overview** : This Business Rule will automatically categorize incidents based on the defined keywords when a new incident is created.
+
+**Setting Up the Business Rule**
+
+**Name**: Automated Incident Categorization
+
+**Table**: Incident [incident]
+
+**When**: Before
+
+**Insert**: Checked