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fix: add pagination to auto_close_service run() to prevent memory exhaustion (#1524)#1746

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ritesh-1918 merged 1 commit into
ritesh-1918:gssocfrom
duongynhi000005-oss:fix-issue-1393
Jun 5, 2026
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fix: add pagination to auto_close_service run() to prevent memory exhaustion (#1524)#1746
ritesh-1918 merged 1 commit into
ritesh-1918:gssocfrom
duongynhi000005-oss:fix-issue-1393

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Summary

Fixes #1524

The run() method in backend/services/auto_close_service.py previously fetched ALL resolved tickets in a single unbounded query with no .limit() or pagination. As ticket count grows, this loads every resolved ticket from every company into memory at once on every cron run, causing memory exhaustion and timeouts.

Changes

  • Added paginated fetching using .range() with a PAGE_SIZE of 1000
  • Loop continues until all pages are consumed (when len(page) < PAGE_SIZE)
  • Each page fetch is logged for observability
  • Maintains backward compatibility with existing behavior

Testing

  • Existing tests continue to pass (pagination transparent to callers)
  • The test_query() debug method already uses .limit(10), showing awareness of this concern — this fix applies the same principle to the production run() method.

…austion

Fixes ritesh-1918#1524

The run() method previously fetched ALL resolved tickets in a single
unbounded query. At scale, this causes memory exhaustion and timeouts
on the scheduled cron job.

This fix adds paginated fetching using .range() with a PAGE_SIZE of
1000, looping until all pages are consumed. Each page is logged for
observability.

Also matches the test_query() debug method which already uses .limit(10).
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@ritesh-1918 ritesh-1918 added gssoc GirlScript Summer of Code gssoc:approved GSSoC Approved PR mentor:ritesh-1918 Reviewed by Project Admin Ritesh level:intermediate Intermediate level difficulty quality:clean Clean code quality type:bug Bug fix labels Jun 5, 2026
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Hi @duongynhi000005-oss! 🙌

Thank you so much for your excellent contribution: "fix: add pagination to auto_close_service run() to prevent memory exhaustion (#1524)"! We really appreciate the high-quality code and effort you have put into the platform.

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Once those manual steps are verified, we'll get your PR officially merged into the gssoc branch (or keep it neatly cataloged if closed as integrated) and assign it the highest possible GSSoC S-Tier labels to maximize your leaderboard points!

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@ritesh-1918

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Merged locally into gssoc branch. Thank you for your GSSoC contribution! 🚀🔥

@ritesh-1918 ritesh-1918 merged commit 4ff1f99 into ritesh-1918:gssoc Jun 5, 2026
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@ritesh-1918 ritesh-1918 removed the mentor:ritesh-1918 Reviewed by Project Admin Ritesh label Jun 6, 2026
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